ELLKAY · 6 hours ago
Sr. Analyst, Support
United States
Full-time
Remote
Mid, Senior Level
$70K/yr - $90K/yr
4+ years expELLKAY is a trusted data management partner in healthcare, providing innovative solutions for data connectivity and management. The Sr. Analyst, Support will troubleshoot and resolve issues related to ELLKAY software products, serving as the primary point of contact for customer support and ensuring effective communication throughout the troubleshooting process.
Health CareInformation TechnologySoftware
Responsibilities
Respond to customer queries in a timely and accurate way via email and possibly phone
Serve as the primary point of contact for all support communication, both oral and written
Be available to engage with clients on the support phone queue and communicate with team members on status changes
Create and maintain accurate documentation for each support issue
Available to actively monitor work queue for proper severity process
Communicate efficiently between management and other team members to create an amicable environment
Act as an advocate for the client by providing constant communication and proper escalation on client issues
Install and configure proprietary software solutions remotely
Serve as a first level of technical support for clients to troubleshoot issues and can escalate when needed
Provide leadership by projecting a positive attitude and by fostering a professional work environment that enables each team member to perform their duties effectively and efficiently
Recommend improvements in both processes and tools used by the support team
Attend training for enhanced technical or leadership knowledge
Participate in QA and Metrics discussions and mentor support analysts as needed
Lead or attend 1:1’s for fellow team members to enhance mentorship and leadership development as needed
Qualification
Required
Excellent oral and written communication skills
Solid knowledge of networking and different connectivity solutions (e.g., VPN, SFTP, TCP-IP, etc.)
Demonstrated organization and planning abilities
Strong critical thinking and problem-solving skills
Ability to exercise effective decision-making in a fast-paced environment
Ability to communicate professionally with people at all levels of the organization
Strong HL7 knowledge (e.g., ORM, ORU, ADT, SIU, DFT, etc.)
Experience working with different data formats (e.g., HL7, XML, CSV, etc.)
Knowledge of healthcare data & workflow
Knowledge of Microsoft Office Suite applications (Word, Excel, PowerPoint, Access)
Background in Computer Science, Information Technology, or Business
Minimum of 4 years of related experience
Bachelor's degree from an accredited college or university (preferred)
Benefits
Medical, Dental, and Vision benefits
Employer-paid Life and LTD
401k w/ matching – once eligibility is met
Work/life balance
Paid Volunteer Program
Flexible working hours
Generous FTO
Remote work options
Employee Discounts
Parental Leave
Company
ELLKAY
Ellkay is a provider of healthcare connectivity, innovative customizable solutions and unparalleled services.
501-1000 employees
H1B Sponsorship
ELLKAY has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (17)
2024 (9)
2023 (11)
2022 (18)
2021 (13)
2020 (16)
Funding
Current Stage
Late StageLeadership Team
Chintan Mehta
Chief Technology Officer
J
Joe Stadther
Chief Financial Officer
Recent News
2025-01-22
Company data provided by crunchbase