CNA Insurance · 14 hours ago
Services/Operations Manager (Surety)
Sioux Falls, SD, USA
Full-time
Hybrid
Mid, Senior Level
4+ years expCNA Insurance is dedicated to creating a culture where employees feel valued and part of something important. The Services/Operations Manager will manage a team of licensing specialists and agency services analysts, ensuring compliance with regulations and delivering superior customer service.
FinanceFinancial ServicesInformation ServicesInformation TechnologyInsuranceProperty ManagementReal EstateRisk Management
Responsibilities
Assigns, distributes and coordinates work of the team with other teams ensuring consistent, efficient and timely delivery of service to drive superior results. Validates staffing levels and anticipates workforce demands. Ensures compliance with company and industry regulations, policies and guidelines
Ensure regulatory requirements are met through adherence to established Best Practices, maintenance of Agency records and other related data
Develops and uses work management tools to allocate resources, facilitate efficient processes and to conduct performance/quality reviews of staff and service delivery
Prepare and file as needed Power of Attorney and other writing company forms or documents such as Certificate of Authority forms
Remain current with all state and marketplace regulatory and compliance changes to ensure rapid and effective process and procedural changes are enacted
Develops and maintains relationships and resolves operational and procedural difficulties/issues with management, work teams and customers as necessary
Generates ideas for improvement across teams and implements approved changes. Takes calculated risks and is experimental to increase responsiveness, resolve issues and continuously raise the quality of work
Manages the work activities and has responsibility for the performance and development of subordinate staff in accordance with corporate strategic direction. Sets appropriate stretch goals aligned with CNA's strategy and commitment to our customers
Prepares and distributes management reports (i.e. production/quality). Uses information analysis tools, technology and key metrics to make decisions. Represents the team in meetings with management and provides input for management decision making
Manages and monitors overtime spending. Gathers data and provides input into annual budget forecast
Qualification
Required
Bachelor's Degree or equivalent work experience and completion of applicable insurance courses
Typically a minimum of four years experience in a specific function or field of expertise along with management experience
Strong client and team interpersonal and leadership skills with the ability to motivate others
Industry and company knowledge as well as strong knowledge of the essential functions performed by the team
Ability to exercise professional judgment and assume responsibility for decisions which have an impact on people, costs and quality of service
Familiarity with the concepts and practices of staff management
Excellent verbal and written communication skills, with the ability to convey technical issues in a clear, concise and effective manner
Excellent organizational and analytical skills including ability to prioritize and coordinate multiple projects
Strong computer skills including Microsoft Office suite and other business related software systems
Strong customer focus with a mindset towards continuous improvement
Focuses on objectives to set direction and drive superior results
Uses Metrics and information analysis and accesses technology resources as needed
Builds a competitive organization by attracting, managing, developing and retaining the talent needed to win
Value driven to provide superior solutions to internal and/or external customers
Acts with a sense of urgency to advance priorities of the organization
Helps others to excel through collaboration and building strong relationships
Thinks creatively and uses diverse ideas to solve problems
Benefits
Comprehensive and competitive benefits package
Company
CNA Insurance
CNA is one of the largest U.S. commercial property and casualty insurance companies.
5001-10000 employees
H1B Sponsorship
CNA Insurance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (30)
2024 (32)
2023 (25)
2022 (43)
2021 (32)
2020 (14)
Funding
Current Stage
Public CompanyTotal Funding
$0.88M2016-09-12Post Ipo Equity· $0.88M
1978-01-13IPO
Leadership Team
Luke Mellors
Vice President, Technology
Daniel Franzetti
Chief Administrative Officer
Recent News
2026-01-20
2025-11-03
Company data provided by crunchbase