PNC · 1 day ago
Operations Specialist Senior
Home Location-AL (ALH68)
Full-time
Hybrid
Mid, Senior Level
$37K/yr - $83K/yr
1+ years expPNC Bank is committed to delivering the best experience for its customers through a united workforce. As an Operations Specialist Senior, you will be responsible for resolving issues related to foreign payments, ensuring transactions are completed accurately and efficiently.
BankingFinanceFinancial Services
No H1B
Responsibilities
Executes complex transactions/processes of moderate to high risk and financial value utilizing standard policies and procedures
Identifies and addresses exceptions
Serves as a point of escalation for complex transactions
Partners internally with service partners to route calls, documents or other action items to complete transactions
Interacts with external customers to complete transactions
Ensures the appropriate materials and documentation are available to complete transactions
Provides consultation and advice to internal and external customers
Reviews existing processes, recommends improvements and drives implementation
Serves as a subject matter resource for process improvement projects
Trains and onboards new hires
Reviews transactions and related documents to verify completeness, accuracy, conformance to established service levels and compliance with applicable policies and procedures
Participates in risk mitigation activities
Qualification
Required
Demonstrated ability to develop expertise in products and activities within scope
Ability to communicate effectively and professionally with traders, salespeople and counterparties/clients
Dedicated to not only meeting, but also exceeding the expectations and requirements of internal and external customers
Highly accurate and detail oriented
Organized and able to perform very well in a high volume, deadline-driven trading environment
Working knowledge of systems and automated processes including trading systems, spreadsheets and word processing applications
Ability to work independently as well as in a team environment
Consistently proactive and focused on providing value-added service
Strong problem solving skills
Roles at this level typically require a university / college degree with < 1 year of professional experience and/or successful completion of a formal development program
In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered
Bachelors
Preferred
Accountability
Customer Solutions
Ensure Compliance
Personal Initiative
Process Improvements
Results-Oriented
Risk Mitigation Strategies
Standard Operating Procedure (SOP)
Benefits
Medical/prescription drug coverage (with a Health Savings Account feature)
Dental and vision options
Employee and spouse/child life insurance
Short and long-term disability protection
401(k) with PNC match
Pension and stock purchase plans
Dependent care reimbursement account
Back-up child/elder care
Adoption, surrogacy, and doula reimbursement
Educational assistance, including select programs fully paid
A robust wellness program with financial incentives
Maternity and/or parental leave
Up to 11 paid holidays each year
9 occasional absence days each year, unless otherwise required by law
Between 15 to 25 vacation days each year, depending on career level and years of service
Company
PNC
PNC is a financial service company providing bank deposits products and services to its community.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1975-11-17IPO
Leadership Team
Keith Hayes
SVP, PNC Aviation Finance
M
Michael Gaber
Senior Vice President - Originations
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