Clear Capital · 11 hours ago
Customer Success Manager - MLS
United States
Full-time
Remote
Mid Level
$69K/yr - $92K/yrClear Capital | CubiCasa is focused on providing innovative solutions for real estate professionals, particularly in acquiring property interior data. The Customer Success Manager - MLS Partnerships will be responsible for managing customer relationships, driving product adoption, and ensuring the success of promotional partnerships within the real estate sector.
FinanceFinancial ServicesReal EstateVenture Capital
Responsibilities
Manage day-to-day responsibilities, growth, and overall success of CubiCasa’s MLS, Real Estate Brokerage, and real estate-affiliated promotional partnership programs
Successfully schedule & facilitate all new promotional partnership onboardings, create kickoff deck presentation, partnership support documents, provide support training for MLS staff, schedule launch & post-launch touchpoints, ensuring a successful product launch and overall user adoption
Creative support for monthly customer marketing content and promotional material(for newsletters, social media, banner ads)
Hosting both live and recorded training webinars via Zoom(Primary) of Google Meet for promotional partnerships. Zoom & product training
Host monthly or quarterly customer performance calls from key partnerships, identifying performance trends & or areas of improvement. Build customer trust through transparency, increased proactive engagement & visibility
Strong, energetic, and most importantly, confident approach to demonstrating your knowledge & understanding of Cubicasa's products and their value proposition for different customer use cases, and the ability to leverage that knowledge to influence adoption & strategy change
Partner with CubiCasa & our customers marketing teams to create new promotional content and go-to-market strategies. Creativity is encouraged!
Manage promotional partnership account questions and or escalations as the main POC for MLS & strategic promotional partnership leaders
Create new strategic partnership activities with promotional partners, sharing creative ideas & thinking outside the box on a different approach to increase overall floor plan adoption & scan volume
Sharing ideas, opportunities, product feedback, and enhancement requests in the relevant Slack channels, creating organizational visibility(In addition to key partnership updates)
Create and communicate monthly customer performance reporting, use it to track partnership growth, new product usage, and revenue trends to highlight & drive customer conversations
Understand revenue growth by identifying key drivers & proactively managing strategies to retain that growth, or win back revenue in conjunction with sales or marketing activities, and track when possible, and suggest new strategic approaches to grow adoption when they’re not performing to expectation
The ability to escalate underperforming partnerships internally, offering suggestions or action plans to improve partner performance, or suggesting strategic marketing shifts to challenge the norm
Qualification
Required
Customer relationship management experience required
Willingness to travel as needed to build relationships
Strong project management skills and organization
Enthusiastic, clear, and effective communication style
Effective relationship building with internal partners and customers
Creatively clear roadblocks
Ability to fiercely prioritize
Benefits
401k plans
Customizable benefits including dental, vision, medical, etc. for you and your dependents.
Company
Clear Capital
Clear Capital serves the mortgage and lending industries, offering clients intelligent valuation solutions for properties nationwide.
Founded in 2001
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2025-08-05Debt Financing
2025-07-08Acquired
Leadership Team
Duane Andrews
CEO
Ronald Rowan, MBA, CPA
CFO
Recent News
2025-08-30
2025-08-27
Morningstar.com
2025-08-05
Company data provided by crunchbase