JCB North America · 7 hours ago
Inside Sales Representative - After Sales
Pooler, GA
Full-time
Onsite
New Grad, Entry LevelJCB North America is the world’s largest privately-owned manufacturer of construction and agricultural equipment. The Inside Sales Representative - After Sales will be responsible for managing customer and dealer inquiries, following up on qualified leads, and supporting the Aftersales Team to enhance customer satisfaction and streamline the sales process.
ManufacturingReal Estate
No H1B
Responsibilities
Follow up qualified leads for JCB dealers from Live Link and Salesforce, with a plan to close every lead
Manage all customer and dealer inquiries and respond within twenty-four hours
Serves as a primary point of contact for the field After Sales Staff to resolve order inquiries
Performs projects for the Aftersales Team as required
Conduct regular traction meetings to focus on individual development
Manage CRM database to ensure accurate tracking of prospects and opportunities
Provide timely and accurate quotes to customers and dealer partners
Provide weekly reporting on sales activity and pipeline
Proactive order management and customer service
Support sales campaigns and promotional activities
Qualification
Required
Bachelor's or Master's degree in business or a related field
Must pass any drug test, background check, and any pre-employment testing as applicable
Proficient in Microsoft Office software
Comfortable in an in-person office environment
Must be customer service oriented, flexible, and have a high energy level
Must have excellent follow-through skills
Must have a professional, polished, and sophisticated demeanor and be comfortable in most social settings
Must be open to domestic and international travel
Desire and proven ability to learn and grow
Preferred
Experience in Aftersales or Marketing
Experience in equipment, machinery, or construction Aftersales
Strong technical aptitude or understanding of heavy equipment
Knowledge of customer support systems/procedures or channels of distribution
Salesforce and CRM knowledge and experience
Company
JCB North America
JCB North America is a construction company that manufactures construction equipment.
Founded in 2001
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Kim Hinds
Senior Human Resources Business Partner
Company data provided by crunchbase