Crown Castle · 6 hours ago
NOC Technician
Canonsburg, PA
Full-time
Hybrid
Mid Level
$27.40/hr - $37.64/hr
3+ years expCrown Castle USA Inc. is a leader in shared communications infrastructure, providing solutions that connect communities and businesses. The NOC Technician will monitor network events, perform triage, and manage escalations in a 24/7 environment, ensuring reliable communication for customers.
InternetMobileTelecommunicationsWireless
Responsibilities
Responsible for the 24x7x365 monitoring of all critical systems and answering customer support calls
Answer customer calls, create tickets and perform initial triage for issue resolution
Monitor network alarms, create tickets and perform initial triage for issue resolution
Identify customer impact and urgency
Resolve the issue if possible by utilizing documented processes and run books
Escalate/Assign tickets to appropriate internal support teams if the issue cannot be resolved within define guidelines
Own accountability of the incident ticket until ticket closure by observing ticket progression by continued oversight of the incident for appropriate progression
Perform direct communications to customers for updates as necessary
Send all incident updates and notifications to defined recipients (internal engineers, management or external customer) as necessary in accordance to defined notification procedure
Once incident is deemed resolved, verify and close tickets
Ensure ticket handover during shift changes in accordance to operations guidelines
Qualification
Required
H.S. Diploma or General Education Degree (GED) Required
3+ Three (3) to five (5) year of related work experience Required
Experience and understanding of some or all of the following areas:? SONET, IP subnetting and layer 2/3 routing, DWDM, dark fiber services Required
Experience with some or all of the following equipment platforms:? Ciena Optical platforms, Cisco Optical platforms, Infinera, Juniper MX and EX series, MRV switches, Cisco routers and switches Required
Experience with Layer2/3, BGP, IPv6 and/or JUNOS Required
Candidate must be able to work in a 24/7 high paced environment, weekend hours Required
Preferred
college degree Preferred
Vendor certifications such as CCNA or JNCIA are Preferred
Cisco Certified Network Associate (CCNA) Upon Hire Preferred
JNCIA certification Upon Hire Preferred
Benefits
Comprehensive healthcare plans with highly company subsidized premiums and up to $2,000 annual company contribution to your Health Savings Account (HSA base plan for employee and dependents).
Market-leading 401(k) plan, which includes up to 10% company contributions through our 5% match and 5% profit sharing program (based on employee contributions).
New-child leave up to 8 weeks of 100% paid leave upon birth or legal adoption of a new child. Birth mothers are eligible for up to 8 weeks of additional 100% paid medical leave.
Tuition reimbursement up to $5,250 per year of eligible tuition and fees.
Crown Castle scholarship program awarding up to $10,000 per recipient each year for eligible dependent children of employees and interns.
Matching charitable contributions to qualified charitable organizations of up to $1,000 per year per teammate.
Generous paid time-off for eligible full-time employees (minimum 18 days per year based on years of service).
10 company holidays plus 2 floating holiday.
All offices provide free beverages and snacks.
Company
Crown Castle
Crown Castle Provides communications infrastructure--connecting people & businesses to essential data, technology & wireless service.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$2.83B2024-08-01Post Ipo Debt· $1.25B
2023-12-04Post Ipo Debt· $1.49B
2001-04-25IPO
Leadership Team
Cathy Piche
EVP-COO Tower
Daniel Schlanger
Senior Vice President
Recent News
2026-01-16
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2026-01-16
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2026-01-15
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