AMERISERVE INTERNATIONAL, INC. · 9 hours ago
Client Service Coordinator
Council Bluffs, IA
Full-time
Onsite
Entry, Mid Level
$22.13/hr - $23.63/hr
2+ years expAmeriServe International, Inc. provides supported community living and day habilitation services for persons with intellectual disabilities. The Client Services Coordinator is responsible for coordinating resources and personnel, monitoring health needs, and ensuring that services are effectively delivered to individuals with developmental disabilities.
CommunitiesConsumerLifestyle
Responsibilities
Monitor health needs of persons served and assist in routine medical appointments as needed
Ensure services are delivered by the primary physician and identified health care specialists
Support the scheduling of appointments and provide/arrange transportation
Ensure that each team member has the training and the materials to fulfill their responsibilities
Monitor medication management practices of persons served and provide related employee training
Provide training and coaching to Lead CSRs and CSRs so they effectively carry out the plan of habilitation as described in the Individual Comprehensive Plan, Treatment Plans, Behavior Support Plans, and the Personal Network Assessment Plan
Communicate routinely with Lead Client Service Coordinators or Program Coordinators, providing information necessary to make appropriate and timely decisions concerning staff and clients
Submit designated paperwork to Lead Client Service Coordinators or Program Coordinators according to assigned timelines
Provide staff training and evaluation according to established timelines
Manage Services, writing approved budgetary guidelines; schedule staff according to the approved staffing template and minimize overtime
Demonstrate exemplary documentation practices, serving as a model to others
Monitor staff documentation daily, providing coaching and feedback to achieve high standard of documentation practices
Ensure vehicles utilized are safe, clean and in good repair
When supporting persons served in his or her own residence, ensure employees demonstrate respect for the property, furnishings, and client choice
Encourage Lead Client Service Representatives (LCSR) and Client Service (CSR) Representatives and persons receiving services to participate in purposeful and meaningful community activities based upon client interests and desires
As appropriate, provide support for meal planning that meets nutritional needs and assures dietary choices
Support the person served with personal finance management as determined by ICP, and ensure staff are trained to meet the identified support needs
Monitor client balances to ensure persons served retain benefit eligibility
Provide safe transportation; monitor the driving habits of employees to ensure compliance with company safety guidelines
Communicate respectfully to all stakeholders: parents, guardians, case managers, health care providers, and vendors, and positively represent the company
Communicate appropriately with team members from other programs
Ensure healthy lunches are provided, and medications are sent/received, if required
Ensure information shared about persons served is shared following HIPAA guidelines
Participate in meetings, Continuing Education, and other training opportunities in a positive manner
Provide on-call coverage
Complete other duties as may be assigned by the Supervisor
Qualification
Required
4-year college degree required
Must be at least 18 years of age
Must have a valid driver's license and provide proof of vehicle insurance
Must successfully pass state-mandated background checks
Must demonstrate the ability to read and write at the level necessary to complete written documentation according to ASI standards
Must possess skills and abilities necessary to provide training to other employees
Must possess interpersonal skills necessary to work productively with other people
Must have basic computer skills
Must be able to work in fast-paced environments
Must have the ability to meet deadlines
Must be willing to adapt to on-call responsibilities
Supervisory experience REQUIRED
Bachelor's (Required)
Supervising: 2 years (Required)
Driver's License (Required)
Benefits
Dental insurance
Health insurance
Paid time off
Retirement plan
Vision insurance
Company
AMERISERVE INTERNATIONAL, INC.
AmeriServe International chose to advance support approaches building lifestyles of meaning and pleasure when services began in the 1990s.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase