Infojini Inc · 7 hours ago
Service Desk Specialist
Baltimore, MD
Contract
Hybrid
Entry Level
2+ years expInfojini Inc is seeking an IT Service Desk technician to serve as the first point of contact for customers seeking technical assistance via remote support technologies. The role involves troubleshooting technical issues and providing solutions to customers through various communication channels.
Information Technology
Responsibilities
Monitor the Service Desk ticket queue and assist with all aspects of technical support via phone, chat, email or in person
Determine the best solution based on the issue and details provided by customers
Determine when to escalate issues to level 2/3
Configure “agency specific” software
Isolate and diagnose common hardware/software problems
Maintain records of repairs and fixes for future reference and updates of procedures
Document changes and improvements
Ability to work with other IT professionals as needed for product/application support
Create and maintain KB articles in the Customer service portal
Qualification
Required
Associate degree
Two years of computer and customer support
Verbal and written communication skills
Knowledge of the interrelationship of systems and hardware and information technology operations
Knowledge of basic network-based communications
Skill in installing, repairing, and troubleshooting software and hardware
Ability to analyze, apply logic and solve technology problems
Ability to establish and maintain effective working relationships with vendors, management, technical co-workers, support specialists, and IT users
Ability to write detailed technical reports and analyses
Ability to troubleshoot common operating systems issues
Preferred
Previous IT experience in government
Company
Infojini Inc
Infojini Inc. delivers innovative IT Services and Solutions to empower startups, Fortune 500 companies, and global enterprises.
501-1000 employees
H1B Sponsorship
Infojini Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (12)
2023 (11)
2022 (5)
2021 (10)
2020 (21)
Funding
Current Stage
Late StageRecent News
Baltimore Business Journal
2023-11-04
Company data provided by crunchbase