USG · 15 hours ago
Head Of Digital Operations
Chicago, IL
Full-time
Hybrid
Lead/Staff, Director/Executive
$136K/yr - $182K/yr
4+ years expUSG is a leader in producing innovative building products and systems. The Head of Digital Operations is responsible for enhancing customer experience operations through effective program management and collaboration with executive leadership to implement business strategies.
Advanced MaterialsBuilding MaterialManufacturingProduct Design
Responsibilities
Collaborate with executive leadership to determine and implement business strategies while providing consultation for improvements
Convert strategies into programs and projects, support their resourcing and ramp-up process; design the cross-functional portfolio management process; set-up the respective backlog management standards; own the recruitment plan and adjacent processes
Work with leadership to implement, monitor, and present the status of plans and goals on program level and as needed on project level
Help identify and address core challenges in business processes and manage prioritization of projects
Provide senior leadership with insights into the operations of the business area
Assist in evaluating risks associated with new initiatives and business decisions
Create action plans for disseminating information across the organization and support the development of communications for the Customer Experience leadership
Assure continuous management of finances around the customer experience program inclusive of the annual budget process, inclusive of capital authority request development and submission, implementation of budget approval standards for programs and projects, as well as success reporting
Qualification
Required
University degree and/or MBA
4+ years top management consulting experience with a focus on operations management
A business-minded strategic planner with experience in data analysis and budget management
Relevant experience in planning, leading and implementing strategic initiatives in marketing, sales, and service
Relevant experience in running a digitalization program on enterprise level
Excellent problem-solving skills and the ability to develop creative solutions
Excellent written and verbal communication skills
Detail-oriented and data-driven with excellent organizational skills
Experience in organizing and directing multiple teams and departments in an executive role
Excellent interpersonal skills and the ability to collaborate across departments in a productive manner
Proven track record of organizing, leading and directing large team
Possess a can-do attitude and an extreme dedication to efficiency
Excellent time management, multi-tasking, and project management skills
Self-motivated, self-sufficient, and highly reliable
Benefits
Two medical insurance options
Vision and dental coverage
401(k) Investment Plan with company match
Pension plan
Life insurance
Accident insurance
Legal insurance
Pet insurance
Quarterly (hourly) / Annual (salary) bonus potential
Paid time off
Paid holidays
Company
USG
USG is a manufacturing company that produces gypsum wallboard, joint compound and a vast array of related products for the construction.
5001-10000 employees
H1B Sponsorship
USG has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (23)
2024 (36)
2023 (72)
2022 (6)
2021 (8)
Funding
Current Stage
Public CompanyTotal Funding
unknown2018-06-11Acquired
1993-05-14IPO
Leadership Team
Srinivas Veeramasuneni
Chief Technology Officer
Recent News
2025-10-31
South Africa Today
2025-06-07
Company data provided by crunchbase