Staypineapple · 1 day ago
Guest Services Manager
San Diego, CA
Full-time
Onsite
Entry, Mid Level
$75K/yr - $75K/yr
1+ years expStaypineapple is a brand of upscale, award-winning boutique hotels in coveted locations nationwide. They are seeking a Guest Services Manager responsible for ensuring that the front desk staff provides service consistent with Staypineapple standards.
Food and Beverage
Responsibilities
Supervising, coaching, mentoring and monitoring front desk staff and night auditors
Interviewing, hiring and training front desk staff in accordance with SOP standards
Preparing performance reviews and providing assessment of team members’ performance and development. Providing ongoing coaching and feedback to make sure every single person is no less than awesome at their job
Monitoring overtime and payroll costs, department costs and assisting with preparation of budgets
Qualification
Required
High School Diploma or equivalent
One to three years of related experience
Demonstrated ability to lead and contribute to a collaborative and diverse team dynamic
Ability to quickly assess situations and create effective resolutions to problems
Possess a passion to provide excellent customer service
Proficient at fulfilling requests in a thorough and timely manner
Excellent verbal and written business communication skills
Benefits
Flexible PTO
Medical/dental/vision insurance
401(k)
Life insurance
Disability insurance
Pet insurance
Hotel discounts
Food & Beverage discounts
Learning & growth opportunities
Special events & celebrations
Company
Staypineapple
Staypineapple is a brand of upscale, out-of-the-ordinary boutique hotels in the heart of the most desirable metropolitan areas nationwide, managed and operated by Staypineapple Hotels Inc., based in Bellevue, Wash.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Daniella Patrick
VP of Partnerships
Recent News
2025-08-26
Company data provided by crunchbase