Bestica Inc. · 6 hours ago
Product Support Analyst 3
United States
Contract
Remote
Mid LevelBestica Inc. is seeking a Product Support Analyst 3 to enhance their technical documentation and customer relations. This role involves creating clear technical documentation, collaborating with the Product Owner team, and maintaining communication with customers to address their needs.
CommercialHealth CareInformation ServicesInformation Technology
Hiring Manager
Rita Jain
Responsibilities
Create comprehensive and clear technical documentation for end users
Ensure all documents are accurate, up-to-date, and adhere to agency standards and accessibility requirements
Collaborate closely with the Product Owner team to gather necessary information
Documents may include, but are not limited to, simplified promotion logic guides, known software issues, software deployment release notes, and newsletter updates
Assist the Product Owner team with outreach to customers during peak data submission timeframes
Document software and data submission issues reported by Education Service Center (ESC) and Local Education Agency (LEA) customers
Present outreach findings to the Product Owner team, management, and division leadership
Maintain regular communication with customers to understand their needs and concerns
Qualification
Required
LEA/vendor-level experience working with the SDS and its data collections
Customer Service: Experience in customer service, with strong communication skills
Collaboration: Strong ability to work closely with cross-functional teams
Communication: Excellent communication skills to effectively work with cross-functional teams
Attention to Detail: High level of accuracy and attention to detail in all documentation tasks
Training and Support: Experience in training other team members
Software Documentation: Familiarity with documenting software issues, release notes, and technical guides
Technical Writing: Proven experience in creating clear, concise, and comprehensive technical documentation
Company
Bestica Inc.
Bestica, Inc. was founded in 2005 with our corporate headquarters located in San Antonio, TX.
Founded in 2005
51-200 employees
H1B Sponsorship
Bestica Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (4)
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
Harvinder Singh
President & CEO
Company data provided by crunchbase