PreSales Collective · 1 day ago
CCaaS Solutions Engineer (pre-sales) - Commercial - Remote
United States
Full-time
Remote
Mid, Senior Level
$198K/yr - $250K/yr
4+ years expPreSales Collective is a company focused on transforming customer engagement solutions. They are seeking a CCaaS Solutions Engineer to provide technical guidance and presales support for Cisco's Customer Engagement sales pursuits, particularly within the Enterprise sector.
Communities
Responsibilities
Key collaborator and technical contributor on a stellar team of Presales Architects
Support a matrix of CCaaS Sales Specialists and General Account teams with direct opportunity support, business development, and partner mentoring and development
Promote the business and technical value of CCaaS, CPaaS, AI, WFO, Platform and Journey as a Service, and the broader Cisco Contact Center and Collaboration suite of offerings
Perform technical discovery, requirements gathering, and architectural and application solution design to show customers how Cisco technologies can automate and simplify complex business processes
Design and present solutions and impactful demonstrations to customer stakeholders, focusing on the impact of the business outcome and not necessarily the underlying technologies
Support proof of concept or trial motions in support of customer outcome and technical closure
Qualification
Required
You have at least 4 years of Consulting or Pre-Sales Engineering experience
You have deep technical acumen and foundational knowledge of CCaaS, CPaaS and/or other cloud-based communication technologies in a presales capacity
You have a deep technical understanding of the Contact Center field – on-prem and cloud
Preferred
Experience consulting with customers through premise based to cloud migrations
Experience with AI, CRM, WFO, Customer Journey as a Service
Benefits
Medical, dental and vision insurance
A 401(k) plan with a Cisco matching contribution
Paid parental leave
Short and long-term disability coverage
Basic life insurance
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
Paid year-end holiday shutdown
4 paid days off for personal wellness determined by Cisco
16 days of paid vacation time per full calendar year
Flexible vacation time off program
80 hours of sick time off provided on hire date
Optional 10 paid days per full calendar year to volunteer
Company
PreSales Collective
Community for all things PreSales: Leaders + Sales, Solution, Value Engineers + Solutions Architects + Aspiring SEs.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Jose Espinoza ☁
PreSales SoCal Co-Founder & PSC Regional Lead
Company data provided by crunchbase