VLS Systems Inc · 11 hours ago
Desktop Support Specialist
Milwaukee, WI
Contract
Onsite
Entry Level
1+ years expVLS Systems Inc is seeking a Desktop Support Specialist to manage and maintain computer systems for their staff. The role involves installing, configuring, and troubleshooting hardware and software, as well as providing support for mobile devices and network issues.
CRMInformation TechnologyMobileRoboticsSoftware
Hiring Manager
Kris Nanda
Responsibilities
Install, configure, and maintain computer systems, including hardware and software on desktops and laptops
Deploy and support mobile devices such as tablets and smartphones
Troubleshoot and resolve internet and network access issues (wired and wireless)
Provide support for network printers
Set up and maintain point-of-sale systems, including credit card machines, receipt printers, cash drawers, and related software
Ensure all devices remain updated, online, and compliant with security standards
Meet with staff or coordinate remote support to provide one-on-one technical assistance and training on hardware and software use
Diagnose and resolve hardware, software, and network malfunctions through evaluation, testing, and repair or escalation to internal and external support
Maintain accurate equipment inventory
Support for conference room Audio Visual equipment
Provide onsite support for special events, including setup and teardown, occasionally outside regular business hours
Utilize ticketing system to manage customer requests/issues and maintain records of work performed
Perform other duties as assigned
Qualification
Required
Knowledge of Windows operating systems, Microsoft products, and desktop support principles
Experience with Microsoft Active Directory and Azure Active Directory
Familiar with computer imaging, system settings, drivers and updates
Understanding of workstation, printer and peripheral maintenance and support
Familiar with ITIL practices
Strong problem-solving skills and ability to work independently
Excellent communication and customer service skills
Ability to lift and transport computer equipment as needed
Valid driver's license and reliable transportation needed to support multiple locations
1-3 years customer service experience
2-year degree in an IT related field or current progress towards a degree in combination with experience
Familiarity with Microsoft Active Directory
Familiarity with Microsoft SCCM imaging software
Preferred
Provide daily support for PC hardware and software, including Windows 11, Office 365 and other departmental and enterprise applications
Participate in installing, configuring, and maintaining computer operating systems and images
Install and troubleshoot peripherals for users
Aid in troubleshooting smartphones and other related ad hoc devices
Point of Sale Experience
Company
VLS Systems Inc
VLS Systems is an information technology company that provides system integration and custom software development services.
51-200 employees
H1B Sponsorship
VLS Systems Inc has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (11)
2023 (16)
2022 (15)
2021 (29)
2020 (75)
Funding
Current Stage
Growth StageCompany data provided by crunchbase