Global Payments Inc. · 1 day ago
Partner Experience Manager
Austin, TX
Full-time
Onsite
Senior LevelGlobal Payments Inc. is seeking an experienced business development manager to oversee the development and evolution of partner-facing systems, products, and experiences. The role focuses on partner engagement, industry insights, and cross-functional alignment, aiming to enhance partner satisfaction and drive improvements in the partner model.
AppsBankingCreditEnterpriseFinanceFinancial ServicesPayments
Responsibilities
Conduct structured surveys to capture partner experiences, satisfaction levels, and areas for improvement
Host discussions with key partners to gather qualitative insights, address concerns, and explore strategic opportunities
Analyze findings to highlight gaps in the Global Payments–partner model and create data-driven recommendations for improvement
Share improvements transparently with partners to reinforce trust and collaboration
Track industry reports, competitor strategies, and emerging trends that may impact Global Payments and our partners
Analyze key market indicators, including partner demand and regulatory shifts
Share insights with internal sales teams to improve partner support and effectiveness
Communicate relevant market shifts to partners, reinforcing Global Payments’ role as an innovative and forward-looking partner
Collect structured feedback from sales and partner development teams on partner experience, enablement resources, and challenges in supporting partners
Analyze findings to identify trends, improvement areas, and actionable next steps
Provide training, tools, and content to sales and partner development teams to ensure they are equipped to effectively support partners
Act as a bridge between partner-facing teams and internal stakeholders to close gaps and drive improvements
Align with Sales, Marketing, and Product teams to turn partner and market insights into actionable initiatives
Translate business requirements into engineering plans that improve the overall partner journey
Lead and coach cross-functional teams
Foster a culture of quality, agility, and continuous improvement
Ensure timely delivery of initiatives that drive measurable value for partners
Qualification
Required
Experience in business development management
Strong focus on partner engagement
Ability to conduct structured surveys to capture partner experiences
Experience in hosting discussions with key partners
Ability to analyze findings and create data-driven recommendations
Experience in tracking industry reports and competitor strategies
Ability to analyze key market indicators
Experience in collecting structured feedback from sales and partner development teams
Ability to provide training, tools, and content to sales and partner development teams
Experience in aligning with Sales, Marketing, and Product teams
Ability to translate business requirements into engineering plans
Experience in leading and coaching cross-functional teams
Ability to foster a culture of quality, agility, and continuous improvement
Experience in ensuring timely delivery of initiatives
Company
Global Payments Inc.
Global Payments (NYSE: GPN) is a leading payment technology and software company that powers commerce for businesses of all sizes worldwide.
Founded in 1967
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.75B2024-02-20Post Ipo Debt· $1.75B
2001-01-26IPO
Leadership Team
Robert Cortopassi
President and COO
Emily J. Edmonds
Vice President, External Communications
Recent News
2026-01-22
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2026-01-22
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