CommunityAid · 22 hours ago
Senior Innovation Specialist
Lancaster, PA
Full-time
Onsite
Mid, Senior Level
4+ years expCommunityAid is focused on helping neighbors through meaningful jobs and support for local nonprofits. The Senior Innovation Specialist leads major innovation projects and continuous improvement initiatives, working closely with various departments to ensure impactful outcomes aligned with the company's mission.
Non-profit Organization Management
Responsibilities
Design and run full innovation cycles from idea through testing and handoff
Evaluate business cases and make recommendations on which ideas to pursue
Lead pilots and drive adoption of new tools, products, or processes
Use design thinking and problem-solving methods to find practical solutions
Track and measure the results of innovation projects
Lead complex CI projects across multiple stores or departments
Standardize successful practices and ensure they are shared across the organization
Partner with operations to help scale improvements
Teach and mentor staff in Lean Six Sigma and continuous improvement tools
Hold Green Belt certification (or higher) or equivalent experience
Use data analysis and qualitative research to generate strategic, operational insights
Apply consumer insights to guide decision-making in Innovation projects
Play key role in development of strategic roadmaps and KPIs for organizational BHAGs
Track and report on progress toward CommunityAid’s BHAGs and long-term goals
Regularly engage in consumer research to build up the knowledge base around our consumers (shoppers) and customer (donors)
Facilitate workshops and discussions that bring people together around new ideas
Clearly translate the value of innovation work to a wide range of stakeholders
Present findings and recommendations to executives in a simple, compelling way
Proactively build strong working relationships across departments
Drive executive engagement and decision-making through strong communication
Actively listen and learn from front-line staff. Advocate for front-line insights with leadership
Reflect CommunityAid’s mission and values in all innovation work
Actively think about change management in cross-functional projects – stay focused on the “how” of our work and building buy-in
Model and mentor others on values-driven collaboration and innovation
Promote a spirit of service and values-driven innovation – treat other teams as the client
Qualification
Required
Bachelor's degree or equivalent experience
4–6 years of experience in innovation, strategy, operations, or continuous improvement
Proficiency with Lean Six Sigma and CI methods
Strong data analysis and reporting skills
Skilled in design thinking, project management, and facilitation
Ability to create clear and engaging presentations
Comfort managing multiple large projects at once
Mission-driven and values-aligned
Strong mentor and team player
Able to think strategically and act practically
Curious, humble, and open to feedback
Culturally aware and emotionally intelligent
Hold Green Belt certification (or higher) or equivalent experience
Preferred
Advanced certification in Lean Six Sigma (Green Belt or higher)
Experience in nonprofit, retail, or mission-driven settings
Company
CommunityAid
Using Christ-like behaviors, we help our neighbors by providing quality, meaningful jobs and supporting local nonprofits, for the glory of God.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Steve Sullivan
Chief Executive Officer
Laura Brown
Chief Operating Officer
Company data provided by crunchbase