Parloa · 1 day ago
Senior IS&T Governance Partner
New York, NY
Full-time
Hybrid
Mid, Senior Level
$100K/yr - $140K/yr
6+ years expParloa is a rapidly growing Conversational AI startup specializing in customer service automation. As a Senior IS&T Governance Partner, you will ensure the highest standards of governance, security, and regulatory compliance while enabling the company to scale rapidly and remain audit-ready.
Artificial Intelligence (AI)ChatbotGenerative AISaaSSoftware
Responsibilities
Act as a core member of the remotely distributed IS&T Governance team, fostering a strong culture of security and compliance awareness across planning, development, and operational activities
Ensure that changes in product, development, and operational processes are properly documented, risk-assessed, and reviewed in a timely and structured manner
Partner with the Commercial organization by supporting security and compliance questionnaires, contributing to contract and DPA reviews, and participating in customer calls as a trusted subject matter expert
Manage and respond to incoming requests related to compliance, information security, and regulatory topics, providing clear, pragmatic, and actionable guidance to internal stakeholders
Serve as the internal authority on information security best practices, continuously promoting industry standards and driving their consistent adoption across the organization
Lead and support the preparation, execution, and continuous maintenance of security certifications and regulatory frameworks (e.g., ISO 27001, ISO 22301, SOC 2, PCI DSS, HIPAA)
When new certifications or regulatory frameworks are required, take ownership of understanding the applicable security and legal requirements in close alignment with Legal and the DPO, and translate them into hands-on guidance for engineering, product, and operations teams
Drive the practical implementation and adoption of compliance controls by embedding governance and security requirements into daily workflows and technical designs
Contribute to the definition and continuous improvement of governance processes, policies, and standards to ensure scalability and long-term audit readiness
Support risk assessments, DPIAs, and control design activities for new products, features, and architectural changes
Qualification
Required
6–10+ years of experience across information security, compliance, risk management, and regulatory frameworks in technology-driven environments
Deeply experienced in security and compliance standards such as ISO 27001, SOC II, FedRAMP, PCI DSS v4, ISO 42001, and data protection regulations (e.g., GDPR, CCPA)
A trusted advisor who can confidently engage with engineers, product leaders, legal teams, auditors, and enterprise customers
A hands-on operator who is comfortable moving between strategic governance design and detailed control implementation, audits, and evidence generation
A builder of scalable governance who designs processes and controls that enable speed and innovation
A culture carrier who naturally embeds security, privacy, and compliance thinking into everyday decision-making
Analytical and pragmatic, balancing regulatory rigor with business reality to deliver compliant and operationally efficient solutions
Resilient under pressure, remaining structured, credible, and decisive in audits, customer security reviews, and high-stakes compliance discussions
A continuous learner who stays current on emerging regulations, security standards, and best practices in cloud security, AI governance, and data protection
Benefits
Attractive compensation package with equity.
Training and development budget which can be used for conferences and attending development courses to ensure continuous professional growth.
Flexible working hours, Unlimited PTO and travel opportunities.
Regular team events, game nights, and other social activities.
A beautiful office with flair in the heart of NYC with all the conveniences, such as social area, snacks, and drinks.
Company
Parloa
Parloa is an AI agent management platform that supports contact centers in automating and enhancing customer interactions.
201-500 employees
H1B Sponsorship
Parloa has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Late StageTotal Funding
$561.98MKey Investors
General CatalystAltimeter CapitalEQT Ventures
2026-01-15Series D· $350M
2025-05-06Series C· $120M
2024-04-24Series B· $66.02M
Leadership Team
Malte Kosub
CEO & Co-Founder
Alexander Matthey
CTO
Recent News
2026-01-22
2026-01-22
MarTech Series
2026-01-19
Company data provided by crunchbase