Bryan Health · 9 hours ago
Technical Services Analyst
Lincoln, NE
Full-time
Onsite
Entry, Mid Level
2+ years expBryan Health is committed to providing comprehensive healthcare solutions, and they are seeking a Technical Services Analyst to support their technology infrastructure. This role involves implementing, maintaining, and troubleshooting various hardware and software systems to ensure seamless operations for users within the organization.
Health CareHospitalNon Profit
Responsibilities
Commits to the mission, vision, beliefs and consistently demonstrates our core values
Builds, tests, images, configures and installs desktop, virtual and software systems. Assists in managing the virtual desktops, Citrix environments, and thin clients
Installs, configures, and tests full workstations, thin clients, audio & video equipment, display and status boards, and TVs
Installs, configures and tests software for mobile devices such as laptops, iPads and iPhones, Surface, Rover, Android phones and tablets
Installs, configures and tests peripherals such as 2D scanners, armband printers, teleconferencing equipment, cameras, cash registers, credit card readers, dictation mics, dockings stations, document scanners, fast tap devices, fingerprint readers, Rover printers, label printers, monitors, palm scanners, signature pads, speakers, specimen printers, Wows, etc
Troubleshoots, diagnoses, and repairs a variety of technical, security and network related issues (TCPIP/IP, DNS, DHCP, VOIP, AD, firewall services)
Provides end-point security through identifying risks and helping recommend and manage mitigating solutions, such as for virus protection and security vulnerabilities. Maintains current knowledge for remediation of continually changing vulnerabilities to the network environment
Develops and maintains device and software inventories, including establishing and closely following deployment and maintenance steps
Participates in root cause analysis for recurring issues and contributes to long-term solutions
Assists network personnel with connectivity issues, access rights, software configuration, printer setups and testing to ensure network access and functionality
Develops documentation for user instruction when appropriate; instructs users in use of equipment, software, and manuals
Answers user’s inquiries in person, via telephone or remotely concerning systems operation; diagnoses system hardware, software, and operator problems; corrects problems based on knowledge of system operation
Contacts vendors as needed to assist with evaluation, installation, maintenance and problem resolution for vendor hardware and software as related to the devices on the Bryan environment
Resolves Service Desk call tickets and/or updates call status in the ticket tracking system in a timely manner
Creates and maintains technical documentation and knowledge base articles for internal teams and end-users
Builds and maintains strong relationships with internal stakeholders and end-users; partners with departments to identify process improvement opportunities, resolve ongoing issues, and ensure technology solutions align with organizational needs
Researches and recommends software and hardware solutions in order to resolve customer problems or meet customer requirements; installs and tests proposed PC software/hardware; provides feedback on test results
Enters restricted access areas, without supervision, to perform assigned work
Maintains professional growth and development through seminars, workshops, and professional affiliations to keep abreast of latest trends in field of expertise
Participates in meetings, committees and department projects as assigned
Performs other related projects and duties as assigned
Qualification
Required
Knowledge of principles and best practices
Knowledge of customer service philosophies pertaining to Service Desk functions
Knowledge of computer hardware equipment and software applications relevant to work functions
Skill in exercising sound professional judgment and demonstrated problem solving abilities
Skill in providing strong customer service
Ability to plan and perform multiple tasks with frequent interruptions
Ability to organize, prioritize and implement work projects
Ability to actively participate in meetings and work groups
Ability to interact effectively with clients having a broad range of computer knowledge and ability
Ability to communicate effectively both verbally and in writing
Ability to maintain confidentiality relevant to sensitive information
Ability to work as a team member
Ability to maintain regular and punctual attendance
High school diploma or equivalency (GED) required
Minimum of two (2) years' experience in PC support activities required
Preferred
Associates degree in Computer Science or equivalent field of study preferred
Prior computer support experience in a hospital environment desired
Company
Bryan Health
Bryan Health is a non-profit organisation that specializes in hospital, health care & health education.
5001-10000 employees
H1B Sponsorship
Bryan Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2023 (5)
2022 (3)
Funding
Current Stage
Late StageLeadership Team
Russ Gronewold
President and CEO
Troy Hottovy
Chief Technology Officer/Chief Information Security Officer
Company data provided by crunchbase