Locl · 20 hours ago
Customer Support Coordinator
United States
Part-time
Remote
New Grad, Entry Level
$25/hr - $25/hrLocl is looking for a detail-oriented and proactive Customer Support Coordinator to help manage their customer support ticket queue. The role focuses on issues related to Google Business Profiles, business listings, and SaaS platform support, serving as a key point of contact for customer issues and collaborating with internal teams to resolve tickets efficiently.
AnalyticsMapping ServicesMobileSaaSSoftware
Hiring Manager
Joel Siedenburg
Responsibilities
Monitor and manage the customer support ticket queue, ensuring all requests are acknowledged and addressed promptly
Investigate customer issues and collaborate with internal teams to drive resolution
Communicate clearly with customers regarding ticket status, next steps, and resolution timelines
Escalate high-priority or time-sensitive issues as needed and follow through to resolution
Document common issues and identify opportunities to improve internal processes and customer-facing resources (FAQs, help guides, etc.)
Support customer communication initiatives as the role expands
Perform other related duties as assigned
Qualification
Required
Enthusiastic, no-nonsense personality with a heart for helping others
Excellent written communication and interpersonal skills
Highly organized with strong attention to detail
Experience supporting Google Business Profiles (GBP), online listings, or local SEO-related tools
Comfortable troubleshooting data accuracy, sync issues, and platform-related questions
Familiar with tools such as HubSpot, Slack, Zoom, and Google Workspace
Self-starter who can work independently and manage time effectively
Background in marketing or local SEO is required
Preferred
Prior experience in a SaaS customer support or technical support role preferred
Experience supporting small businesses or multi-location brands is a plus
Benefits
Flexible, remote 1099 contractor role
Approximately 5 hours per week, with potential for growth
Opportunity to work with an early-stage, fast-growing SaaS company
Direct collaboration with a small, highly engaged team
Company
Locl
SaaS addressing the value-layer that exists between Google Maps and multi-location chains as a customer-acquisition and analytics channel.
Founded in 2018
2-10 employees
Funding
Current Stage
Early StageTotal Funding
$0.6M2024-01-02Debt Financing· $0.1M
2020-03-10Convertible Note· $0.5M
Leadership Team
Joel Siedenburg
CEO and Founder
Tommy Chipman
Vice President of Revenue and Partnerships
Company data provided by crunchbase