IT Service Desk Analyst jobs in United States
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Drax Fitness USA · 13 hours ago

IT Service Desk Analyst

positionWest Monroe, LA
timeFull-time
remoteOnsite
seniorityEntry, Mid Level

Drax is at the forefront of transforming energy generation, supply, and usage. As an IT Service Desk Analyst, you will provide outstanding customer service to all users of the IT services that support Drax Group IT and align with the overall business goals.

CommercialFitnessManufacturingWellness

Responsibilities

Ensuring that incidents are resolved efficiently in accordance with agreed Service Level Agreements (SLAs)
Assessing and fulfilling service requests promptly
Identifying potential underlying problems to help determine root causes and suggest improvements
Collaborating closely with internal IT functions and third-party suppliers to ensure successful outcomes
Proactively managing the application landscape to maintain availability, stability, and performance
Delivering a high-quality service to the business
Ensuring that incidents and service requests are addressed quickly and efficiently, in line with the agreed SLAs, while keeping the customer updated throughout the process

Qualification

Desktop/laptop hardwareWindows 10/11Active DirectoryMS Office SuiteITIL principlesCustomer-first supportTeam playerDetail-oriented

Required

Proficient in desktop/laptop hardware, network configurations, and MS Office Suite
Experienced with Windows 10/11 and telephony technologies (VoIP, SIP)
Familiar with Active Directory, Entra Admin Center (Azure), and Office 365
Knowledgeable in Autopilot, SCCM, and anti-virus/encryption technologies
Strong interest in LAN/WAN networking and skilled in hardware installation
Flexible to work outside core hours as needed
Committed to a customer-first support approach
Capable of clearly documenting technical concepts for customer understanding
Effective team player with individual initiative
Driven, detail-oriented, and skilled in managing customer expectations
Understanding of ITIL principles (ITIL v3) and experience in continuous service improvement
Knowledge of root cause analysis is a plus
Familiarity with the electricity industry is desirable

Benefits

Rewards and benefits
Support your lifestyle

Company

Drax Fitness USA

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DRAX exercise equipment: Redon, the most advanced Smart Treadmill in the world. Plus; DraxFitPlus, My Mountain, RunBEAT & more.
dateFounded in 2001
location
Manan, Cholla-namdo, KOR
people-size51-200 employees
web-link
http://draxfit.com

Funding

Current Stage
Growth Stage
Total Funding
unknown
2003-01-01Series Unknown

Recent News

BusinessGreen
Drax inks £42m deal to acquire Flexitricity
2026-01-22
Power Technology
Drax to acquire Flexitricity from Quinbrook for $48m
2026-01-22
BusinessCloud
£3bn energy giant Drax makes £36m swoop for Edinburgh firm
2026-01-22
Company data provided by crunchbase