Sr Manager, Customer & Employee Operations jobs in United States
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Gap Inc. · 12 hours ago

Sr Manager, Customer & Employee Operations

positionUnited States
timeFull-time
remoteRemote
senioritySenior Level

Gap Inc. is a leading retail company, and they are seeking a Senior Manager to deliver store strategies that enhance performance and create competitive advantages. The role involves collaborating with various teams to drive business priorities and manage strategic initiatives effectively.

ApparelE-CommerceFashionLifestyleRetail
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H1B Sponsor Likelynote

Responsibilities

Provide thought leadership and work closely with Store Operations, Field Leaders and other functional business partners to define, develop and drive key business priorities to support Stores and Brand goals
Lead cross functional teams defining success criteria, aligning milestones, stakeholder communications, implementation, and managing organizational change
Independently own and manage strategic initiatives, leading cross functional teams in evaluation of hypotheses, strategic analysis / planning, and operational execution to further store goals and priorities
Develop and refine project scope, structure, and approach, quantitative and qualitative analyses Identify key issues, guide analysis, develop conclusions, and present findings to cross functional leaders
Build cross functional partnerships and consensus
Influence strategy for area/team

Qualification

Store Operations experienceProgram managementStrategic analysisRelationship buildingCritical thinkingProblem-solving

Required

Store Leadership and/or Store Operations experience with a passion for developing team members and mentoring future leaders
Experience leading large program management efforts including establishing effective governance structures, cross functional coordination, and executive stakeholder management and reporting
Comfort with ambiguity and a dynamic business landscape
Demonstrated ability to manage multiple tasks and projects, to prioritize, and adapt to a changing environment
Strong relationship building skills and experience working closely with senior executives and cross functional partners to influence strategic agendas and operationalize key strategic initiatives
Strong critical thinking and business curiosity, including strong analytical and creative Problem-solving skills, strong ability to work with complex and detailed data to drive insights and decisions

Company

Gap Inc.

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Gap Inc., a house of iconic brands, is the largest specialty apparel company in America.
dateFounded in 1969
location
San Francisco, California, USA
people-size10001+ employees
web-link
https://www.gapinc.com/en-us/

H1B Sponsorship

Gap Inc. has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (105)
2024 (117)
2023 (151)
2022 (142)
2021 (111)
2020 (80)

Funding

Current Stage
Public Company
Total Funding
$2.25B
2020-05-07Post Ipo Debt· $2.25B
1978-01-13IPO

Leadership Team

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Richard Dickson
Chief Executive Officer
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Sven Gerjets
EVP, Chief Technology Officer
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