Wake County · 18 hours ago
Economic Benefits Technician - Childcare Subsidy team
Raleigh, NC
Full-time
Onsite
Entry Level
$25.07/hr - $28.13/hr
1+ years expWake County is seeking an Economic Benefits Technician to join their Childcare Subsidy team, dedicated to helping families receive essential benefits. The role involves assisting clients with childcare subsidy applications, data entry, and providing referrals to community resources.
GovernmentHealth CareLaw EnforcementOffice Administration
Responsibilities
Obtaining general client information relative to childcare subsidy needs
Assisting clients with scanning dropped-off information into the document management system
Entering client demographic data into Excel and Word spreadsheets to track data
Entering client demographic data into NCFAST
Scanning documents into OnBase (document management system)
Directing clients to community resources, and assisting with providing or recommending referrals to partnering agencies when needed
Qualification
Required
High school diploma or GED
One year of experience in human services
Equivalent education and experience are accepted
Please include ALL prior work experience on your application and resume
Preferred
Spanish and English fluency (bilingual) written and spoken
Proficient in NC FAST and OnBase/PRIME (document management) software
Current experience providing customer service to clients accessing services within a State or County Department of Social Services
Customer Service excellence
Excel proficiency
General knowledge of Economic Services/Social Services programs provided by a State or County Department of Health and Human Services
Knowledge of Wake County's Human Services Department policy and procedures
Strong communication skills including interviewing and customer service skills including the ability to convey information clearly and concisely to groups or individuals either verbally or in writing to ensure that they understand the information and the message and the ability to listens and respond appropriately to others
Ability to work in a fast-paced environment with great attention to detail and accuracy
Ability to be flexible and adaptable in an environment with frequent changes
Proficient with basic computer skills and the aptitude to learn new software
Benefits
Free access to the Employee Health Center
A wide range of training and development opportunities
A stable career in public service with a balance of work and family life
Flexible work schedules
A competitive salary and benefits package
Company
Wake County
Wake County is a government administration that provides tax collection, library, permitting, law enforcement, health and human services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Angela Crawford, IPMA-SCP, CCWS
Chief Human Resources Officer
Dara Demi
Chief Communications Officer
Recent News
Seattle TechFlash
2025-04-14
2025-04-01
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2025-03-19
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