U.S. Bank · 18 hours ago
Capabilities Experience Manager
Englewood, CO
Full-time
Onsite
Senior Level
$139K/yr - $164K/yrU.S. Bank is on a mission to help customers and businesses make better financial decisions. The Capabilities Experience Manager will drive transformation by introducing new capabilities and reimagining existing tools to enhance banker experiences and client engagement.
BankingFinancial ServicesInsuranceMortgageWealth Management
Responsibilities
Lead initiatives that drive revenue growth and elevate client engagement through the application of current and emerging technologies
Define and evolve the strategic roadmap for branch & small business application platforms in alignment with customer needs and business goals. Partner with cross-functional teams to identify, prioritize, and scope enhancements to drive value and improve adoption
Partner with cross-functional teams—including product, technology, analytics, and digital—to deploy capabilities that enhance branch employee performance and optimize the interaction model for both clients and colleagues
Champion a culture of innovation and continuous improvement by contributing to ideation, backlogs and future state roadmaps
Develop and document business requirements and conceptual flows to ensure future features are well-defined and ready for digital/technology teams to size and build
Collaborate with stakeholders to ensure alignment with compliance, risk, and operational standards
Monitor tool performance using data and analytics
Leverage frontline feedback to drive iterative improvements and ensure tools meet user needs
This individual will be responsible for identifying capability enhancements, shaping future-state technologies, and aligning platform development with an optimized interaction model for both clients and colleagues. The ideal candidate brings a user-centric mindset, strong collaboration skills, and a track record of delivering platform improvements that drive engagement, efficiency, and innovation across the branch network
Define and evolve the strategic 3 year roadmap for branch application platforms in alignment with customer needs and business goals. Partner with cross-functional teams to identify, prioritize, and scope enhancements to drive value and improve adoption
Monitor problem records to ensure timely resolution and inform backlog/future fixes
Manages intakes for future enhancements and builds business case for enhancements (including business line requirements, concept flows – happy path and errors)
Lead the definition of future-state interaction models that enhance experiences for clients and colleagues, with strong collaboration from partners across business lines and enabling functions
Serve as the voice of the user within multiple stakeholders, bringing forward insights from branch staff and clients
Stay abreast of emerging technologies and best practices in digital platforms and retail banking experiences
Champion innovative approaches to reimagining how branches use technology to serve clients
May include creating materials for frontline colleagues to explain changes and enhancements
Proven ability to define and drive platform capabilities and user-centered interaction models as it pertains to application platforms
Qualification
Preferred
Comprehensive knowledge of sales enablement capabilities and frontline/banker platforms
Strong understanding of emerging technologies and their application in a branch environment
Proven track record of delivering complex, cross-functional initiatives that result in measurable growth
Experience working with cross-disciplinary teams including digital, product, and compliance
Branch banking experience is a plus
Excellent written and verbal communication skills capable of engaging stakeholders and synthesizing complex information in a manner that influences and drives decisions
Strong analytical, decision-making and problem-solving skills
Demonstrated project management skills with proven ability to drive change through others
Considerable tact, diplomacy and people skills
Ability to influence the execution of specialized projects and to adapt precedent and make significant departures from traditional approaches to develop innovative solutions
Self-Starter: Demonstrated ability to take initiative, become fluent at new tasks quickly, and routinely act with a sense of urgency
A demonstrated commitment to U.S. Bank's values of integrity, collaboration and respect
Benefits
Healthcare (medical, dental, vision)
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation (from two to five weeks depending on salary grade and tenure)
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Company
U.S. Bank
At U.S.
Founded in 1968
10001+ employees
H1B Sponsorship
U.S. Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (20)
Funding
Current Stage
Public CompanyTotal Funding
$991MKey Investors
U.S. Department of the TreasuryMitsubishi UFJ Financial Group
2023-09-29Post Ipo Debt· $55M
2023-08-03Post Ipo Debt· $936M
1978-01-13IPO
Leadership Team
John C Stern
CFO
Shruti Patel
Executive Vice President & GM, CPO- Business Banking segment
Recent News
2026-01-22
2026-01-20
2026-01-20
Company data provided by crunchbase