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Heartland · 14 hours ago

Technical Support Associate II

Jeffersonville, Indiana, USA

Full-time

Hybrid

Entry Level

2+ years exp

Global Payments is a leading company in payment solutions, and they are seeking a Technical Support Associate II to provide technical support to end-users and enterprise applications. The role involves troubleshooting and resolving hardware and software issues, managing incidents, and ensuring the smooth operation of IT services for users.

Credit CardsPaymentsTransaction Processing

H1B Sponsor Likely

Responsibilities

Provide first and second level technical support, which includes centralized incident and request handling for customers with a focus on first call resolution; use best practices for incident management including detailed ticket documentation, and application of analytical skills to identify root cause and quickly determine the resolution

Diagnose, triage, and escalate incidents and requests to appropriate tier 3 and tier 4 assignee and/or team. Respond to incidents, requests for service, and questions within required response times

Troubleshoot and repair hardware and software issues on multiple operating systems

Provide on-site and remote technical support using tools for standard configurations of workstations, laptops, operating systems, software, hardware, printers, and peripherals

Assist in system upgrades and maintenance, including, but not limited to, add and/or remove memory, hard drives, video cards and power supplies

Responsible for configuring, provisioning and supporting various mobile devices and mobile device platforms

Work to develop an understanding of standard issues and assist in the creation and maintenance of technical documentation and processes

Deploy software and system images for multiple OS and hardware standards

All other duties as assigned

Qualification

Technical supportWindows supportMicrosoft Active DirectoryApple device supportChrome device supportInterpersonal skillsCommunication skillsCross functional working

Required

High School Diploma or Equivalent

Typically Minimum 2 Years Relevant Exp

Proven team player with outstanding interpersonal and communication (written & oral) skills

Experience of cross functional working and cultural sensitivity

Demonstrated experience supporting end user Windows, Chrome, and Apple devices within an enterprise setting

Knowledge and administration of Microsoft Active Directory

Company

Heartland

Glassdoor3.3

Heartland is a fintech company offering payment processing services and point of sale systems for businesses and educational institutions.

Founded in 1997

Oklahoma City, Oklahoma, USA

1001-5000 employees

https://www.heartland.us

H1B Sponsorship

Heartland has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2021 (1)

Funding

Current Stage

Late Stage

Total Funding

unknown

2025-05-28Acquired

Leadership Team

Asif Bhagat, PharmD

ISO Partner

Becky Chapin

Client Partner

Recent News

Mirror.co.uk

Topshop issues major update on whether it will open high street stores again

2025-06-05

Payments Dive

Global Payments to sell payroll unit for $1.1B

2025-05-28

thefly.com

Heartland upgraded to Outperform from Market Perform at Keefe Bruyette

2024-06-01

Company data provided by crunchbase