Planned Parenthood League of Massachusetts · 11 hours ago
Director of Clinical Quality
Boston, MA
Full-time
Onsite
Lead/Staff, Director/Executive
$145K/yr - $150K/yr
3+ years expPlanned Parenthood League of Massachusetts (PPLM) is the state’s leading provider of sexual and reproductive health care, recognized for education and research. The Director of Clinical Quality is responsible for oversight of clinical incident reporting, audits, quality reporting, and infection prevention to ensure excellent patient care and compliance with medical standards and regulations.
Hospital & Health Care
Responsibilities
Develop, update, manage, and monitor clinical quality audits in partnership with the Director of Clinical Services, CMO, Lead Clinicians, and RN Managers
Assign audit responsibilities to licensed staff and managers
Analyze audit results to identify areas of non‑compliance and develop system‑based corrective action plans
Present audit findings at Clinical Quality & Infection Prevention Committee, Risk Quality Management, and All Clinicians meetings
Oversee execution and monitoring of corrective action plans
Oversee clinical incident reporting to ensure compliance with PPLM protocols
Develop trend reports for health center leadership
Analyze incident data and recommend system‑based solutions to improve compliance
Present findings at Clinical Quality, Risk Quality Management, and All Clinicians/Staff meetings and ensure follow‑through on corrective actions
Partner with Business Intelligence to develop data‑driven reports that improve clinical quality
Oversee performance of population health reporting, lab reconciliation, Rh reports, and similar quality metrics
Serve as clinical liaison to MA DPH for required reporting and oversee DPH access to PPLM’s EHR system
Communicate report outcomes across sites to ensure continuous monitoring and improvement
Collaborate with clinical leadership to review, update, and maintain medical protocols
Evaluate relevant regulatory correspondence and initiate policy changes
Oversee clinical QA components of DPH SRH workplans
Co‑lead accreditation preparation with Clinical Services leadership
Chair PPLM’s Clinical Quality & Infection Prevention Committee
Serve on the Risk Quality Management Committee and support the development of clinical QA workplan items
Conduct root cause analyses as needed
Oversee accreditation preparation and annual clinical emergency drills
Lead review and updates of clinical quality assurance and improvement policies
Maintain and revise clinical manuals (Emergency Care, Infection Prevention, Exposure Control) to ensure regulatory compliance
Update prescribing formulary, standing orders, and medical abbreviations as needed
Partner with the Director of Clinical Services to advance EHR‑related clinical workflows
Participate in Quality & Risk Board Subcommittee meetings
Support clinical and operational process improvement initiatives
Serve as a clinical liaison for staff training, employee health clearance, vaccination programs, and workers’ compensation follow‑up
Perform additional special projects as assigned
Provide clinical care (approximately 20%) as an Advanced Practice Clinician; maintain all required licensure and certifications
Contribute to PPLM productivity goals
Perform other duties as assigned
Qualification
Required
3–5 years of experience in an OB/GYN setting; family planning experience strongly preferred
BA/BS and Advanced Practice Clinician certification (NP, CNM, or PA) required; must hold a valid Massachusetts license
Extensive knowledge of women's health and family‑planning care
Strong understanding of quality assurance and risk‑management principles
Ability to work collaboratively across administrative and clinical teams
Valid driver's license and access to a vehicle for statewide travel
Knowledge of OSHA and CLIA guidelines required
Ability to respond effectively to sensitive inquiries or complaints
Strong communication, organizational, and project‑management skills
Commitment to reproductive health care and alignment with PPLM's mission and values
Preferred
Familiarity with PPFA, ARMS, DPH, DEA, CDC, and Title X standards preferred
Benefits
Generous Paid Time Off
Medical, Dental, and Vision Insurance
403(b) Retirement Plan with employer match
Life and Disability Insurance
Professional Development Opportunities
Commuter Benefits
A mission-driven workplace that values equity, inclusion, and belonging
Company
Planned Parenthood League of Massachusetts
Our Mission The mission of PPLM is to protect and promote sexual and reproductive health and freedom of choice by providing clinical services, education and advocacy.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Dominique L.
President & CEO
Nonnie S. Burnes
Board member and Chair; Interim President and CEO
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