Merlin Entertainments · 9 hours ago
Resort Operation Host - Presentation - Z1
Winter Haven, FL
Part-time
Onsite
New Grad, Entry Level
$14/hr - $14/hrMerlin Entertainments is seeking a Resort Operations Host - Presentation at LEGOLAND Florida Resort. The role focuses on maintaining cleanliness and presentation throughout the park, ensuring a safe and enjoyable experience for guests and employees while working both independently and as part of a team.
Digital EntertainmentLeisureMedia and EntertainmentTourism
Responsibilities
You will work in a specific zone within the resort, completing different key custodial functions to ensure smooth operations and excellent guest service while promoting company values
Maintain high standards of cleanliness and presentation across the resort, including trash management and restroom upkeep
Sweeping, mopping, and vacuuming public areas
Emptying trash bins and ensuring proper disposal of waste
Cleaning and sanitizing surfaces, including benches, tables, and handrails
Regularly cleaning and sanitizing restrooms
Replenishing supplies such as toilet paper, soap, and paper towels
Addressing any restroom-related issues promptly
Providing directions and information for guests when needed
Responding to guest requests for cleaning or assistance
Maintaining a friendly and helpful demeanor
Identifying and reporting any maintenance issues or safety hazards
Ensuring walkways and public areas are free of obstacles and spills
Performs opening and closing routines as defined by the operating procedures
Liaison leadership team to resolve any resort wide guest issues
Maintaining health and safety protocols, handling incidents or accidents, and suggesting safety improvements
Work effectively in busy environments with high noise levels
Work effectively under pressure in situations such as ride breakdowns or upset guests
Maintain a high level of focus to ensure safe operation
Various indoor, outdoor, and enclosed locations with varying temperatures and floor surfaces
Exposed to wet and/or humid conditions
May be exposed to food allergens
Intermittent and prolonged sitting, standing, and walking to move about the resort and interact with guests
Visual acuity sufficient to read written materials, to complete paperwork activities, and to properly complete safety procedures
Hearing sufficient to communicate with individuals in person and via device
Qualification
Required
Strong attention to detail and ability to work independently with minimal supervision
Excellent communication and collaboration skills
Must be willing to work flexible hours, including evenings, weekends, and holidays to support park operations
Attendance is a mandatory function of this job
Preferred
Previous experience in custodial services or commercial cleaning
Company
Merlin Entertainments
Merlin Entertainments is the largest European entertainments company operating in Europe. It is a sub-organization of Blackstone Group.
Founded in 1999
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknownKey Investors
CVC Capital Partners
2019-06-28Acquired
2013-11-13IPO
2010-06-24Private Equity
Leadership Team
Fiona Eastwood
Chief Executive Officer
Graeme Johnson
Global VP, People & Culture
Recent News
The Orlando Sentinel
2025-11-27
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