Optum · 23 hours ago
Patient Access Specialist (Financial Counselor)
Chandler, AZ
Full-time
Onsite
Entry Level
$17.98/hr - $32.12/hr
2+ years expOptum is a global organization that delivers care, aided by technology, to help millions of people live healthier lives. The Patient Access Specialist (Financial Counselor) will be the first point of contact for inquiries, responsible for organizing daily activities, verifying insurance eligibility, and collecting outstanding balances.
EducationHealth CareMedicalPharmaceutical
Responsibilities
Verifies insurance eligibility and benefits on all assigned accounts using electronic verification systems or by contacting payers directly to determine level of insurance coverage. When contacting payers directly, utilizes approved scripting
Obtains referral, authorization and pre-certification information and documents this information in system
Identifies outstanding balances from patient's previous visits and attempts to collect any amount due
Trains staff on computer systems, new processes, payer updates and assigned reporting
Functions as a superuser for primary computer systems
Proactively identifies and leads department process improvement opportunities
Works on Special Projects as needed
Performs the duties of a Patient Access Representative
Maintains up-to-date knowledge of specific admission, registration, and pre-registration requirements for all areas
Qualification
Required
High School Diploma/GED (or higher)
2+ years of customer service experience in a hospital, office setting or phone support role
1+ years of electronic health record experience
Ability to work 100% onsite at 1955 W FRYE RD, Chandler, AZ
Must be 18 years of age OR older
Preferred
1+ years of experience with prior authorizations
Experience with Microsoft Office products
Experience in a Hospital Patient Registration Department, Physician office or any medical setting
Experience in insurance reimbursement and financial verification
Experience in requesting and processing financial payments
Working knowledge of medical terminology
Understanding of insurance policies and procedures
Ability to perform basic mathematics for financial payments
Benefits
Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
Medical Plan options along with participation in a Health Spending Account or a Health Saving account
Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
401(k) Savings Plan, Employee Stock Purchase Plan
Education Reimbursement
Employee Discounts
Employee Assistance Program
Employee Referral Bonus Program
Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
Company
Optum
Optum is a healthcare company that provides pharmacy services, health care operations, and population health management. It is a sub-organization of UnitedHealth Group.
10001+ employees
H1B Sponsorship
Optum has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (648)
2024 (559)
2023 (620)
2022 (851)
2021 (593)
2020 (438)
Funding
Current Stage
Late StageLeadership Team
Daniel Castillo
Chief Executive Officer, Optum Care Delivery
J
Jay Green
Chief Financial Officer
Recent News
2025-11-29
2025-11-19
2025-11-07
Company data provided by crunchbase