Proveli · 2 days ago
CSR - Customer Service Representative
Bloomington, IN
Full-time
Onsite
Entry, Mid Level
$15/hr - $17/hr
2+ years expProveli is a growing Sales, Manufacturing, and Distribution center seeking a full-time Customer Service Representative to join their team. The role focuses on engaging customers, troubleshooting issues, and ensuring a positive experience while maintaining professional communication.
ConsultingManufacturingProduct Design
Responsibilities
Engage, and befriend customers so that they have a great experience
Minimize loss by consistently providing Positive experience to our customers and providing fair solutions
Trouble shoot issues and ensure management knows of reoccurring issues
Typical Issues Examples Include:
Desired tracking information or tracking number
Copy of order, packing slip, or invoice
Price discrepancies
Missing parts
Defective product
Freight questions
Enter replacement orders as required
Expediently return customer request that cannot be handled while on the initial call
Respond, Resolve, and Record all service ticket issues in proper customer care system
Remain Positive and professional and work together with the team to make a great environment for our customers and each other
Be a role model for our values of Positive, Reliable, Ownership, Continuous Improvement, and Winning Pace
Answer overflow phone calls
Accurately enter assigned orders
Perform various sales related tasks
Send follow up or thank you emails to customers
Other Duties as assigned
Qualification
Required
High school diploma/GED
2+ years of customer service experience
Pleasant, enthusiastic voice
Positive Attitude
Strong Communications skills and interpersonal skills across all levels
Multiple software computers skills
Ability to multitask
Preferred
Associates degree or higher
5+ years of customer service experience
Company
Proveli
Proveli manufactures signs boards and mailboxes and offers installation, maintenance, open communication, and personal development services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
John Seitz
Chief Operating Officer
Reinhardt Cyphers
Partner
Company data provided by crunchbase