Akamai Technologies · 1 hour ago
Software Engineer II (ServiceNow Platform)
Cambridge, MA
Full-time
Hybrid
Entry, Mid Level
$84K/yr - $174K/yr
2+ years expAkamai Technologies is a leading company that powers and protects life online. They are seeking a Software Engineer II to develop and enhance ITSM processes and optimize IT service delivery using the ServiceNow platform.
Cyber SecurityDigital MediaSaaSSoftwareVideo Streaming
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Developing and enhancing ITSM processes including Incident Management, Change Management, Problem Management, Asset Management, Service Catalog
Developing and maintaining scripts, integrations, and APIs to extend ServiceNow's functionality and integrate with other systems
Creating and maintaining workflows, business rules, UI policies, detailed technical and specifications and documentation
Working closely with stakeholders to understand their requirements and translate them into technical solutions within the ServiceNow platform
Collaborating with key stakeholders to identify areas for process improvement and automation using ServiceNow capabilities
Presenting status updates to key stakeholders while participating in software design and project planning and monitoring its performance in production
Qualification
Required
2 years of relevant experience and a Bachelor's degree or it's equivalent
An active Security Clearance
ServiceNow certifications such as Certified System Administrator (CSA), ServiceNow Certified Application Developer or Certified Implementation Specialist (CIS) in various modules
Good understanding of ITIL processes, IT service management concepts, and experience with the ServiceNow Customer Service Management module
Experience in ServiceNow scripting languages (JavaScript, GlideScript, etc.), and integrations using REST and SOAP APIs
Be a good team player that enjoys collaborating and solving problems with others
Benefits
Healthcare
401K savings plan
Company holidays
Vacation (in the form of PTO)
Sick time
Family friendly benefits including parental leave
Employee assistance program including a focus on mental and financial wellness
Company
Akamai Technologies
Akamai is a provider of cloud services that help enterprises provide secure, high-performing user experiences on any device.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$2.63BKey Investors
IVP
2025-05-14Post Ipo Debt· $1.5B
2023-08-15Post Ipo Debt· $1.1B
2001-08-01Post Ipo Equity
Leadership Team
Tom Leighton
Chief Executive Officer
Charlie Gero
CTO
Recent News
2026-01-22
2026-01-20
2026-01-13
Company data provided by crunchbase