Mindful Support Services · 11 hours ago
Client Care Coordinator
Seattle, WA
Full-time
Onsite
Entry Level
$22/hr - $22/hr
2+ years expMindful Support Services is dedicated to empowering mental health practitioners by providing essential support services. The Client Care Coordinator role involves assisting new clients in accessing mental health care and effectively matching them with suitable providers while educating them about insurance and policies.
BillingHealth CareLead GenerationMedicalMental Health
Responsibilities
Create a warm and welcoming phone call for new clients calling to access mental healthcare for the first time
Match new clients with the mental health provider that best suits their needs
Communicate clearly and effectively
Demonstrate excellent attention to detail when entering client data
Meet personal/team qualitative and quantitative goals
Assist with emotionally challenging phone calls and refer clients in crisis to the appropriate resources
Educate clients about insurance, authorizations, provider policies, and payments
Qualification
Required
Customer Service Experience: 2+ years of experience in a fast-paced customer support role
Resilience: Navigate challenging conversations with empathy and maintain composure while supporting clients facing minor or severe mental health issues
Growth Oriented Mindset: Embrace challenges, seek continuous improvement, be open to feedback and learning opportunities
Strong Communication Skills: Communicate clearly and effectively over the phone, email or Microsoft Teams
Multitasking and Time Management: Handle multiple tasks, setting priorities, and managing time efficiently
Problem-Solving Skills: Match clients with the appropriate provider based on their needs once trained
Positive Attitude: Maintain a positive and professional attitude, even in challenging situations
Commitment to Community: Passion for improving access to mental health care in the community
Benefits
75% coverage of health, dental, and vision insurance
15 PTO days accrued annually
6 paid holidays per year
401k matching
Life Insurance
Professional development training and opportunities for advancement
Company
Mindful Support Services
Mindful Support Services offers mental health, lead generation, marketing, and administrative solutions.
Founded in 2011Mountlake Terrace, Washington, USA
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jessica Crain
Co-Founder, Chief Operating Officer
Company data provided by crunchbase