United Airlines · 9 hours ago
RSSR - Language Desk
Houston, TX
Full-time
Onsite
Entry Level
$21.14/hr - $21.14/hr
1+ years expUnited Airlines is a leading airline that values customer care and support. The role involves assisting customers with booking, managing reservations, and addressing inquiries in a fast-paced call center environment, ensuring a positive travel experience for all passengers.
HospitalityIn-Flight EntertainmentService IndustryTransportationTravel
No H1B
U.S. Citizen Only
Responsibilities
Handle incoming phone calls that include booking itineraries and answering inquiries from customers; resolve complex customer issues
Taking calls in a fast-paced call center environment
Efficiently handle requests; assist all customers including those with disabilities using United guidelines
Apply customer service and sales techniques to effectively address customer needs while using empathy to resolve customer issues
Maintain statistical excellence in all areas to support productivity goals
Consistently deliver a standard-setting product to our customers and deliver an excellent customer service experience
Maintain an ergonomically correct work area
Answer any other questions from passengers
Use training resources and materials to resolve customer issues
100 % Onsite at our Customer Contact Center in (Location)
Qualification
Required
High School Diploma or equivalent experience
Proficient in English (written and spoken)
Proficient in Korean (written and spoken)
Computer literacy, including being able to keyboard with accuracy, learn airline-specific reservation/ticketing software and resolve problems via the computer
At least one year experience in sales, customer contact, call center, customer service or other related work is preferred
Be able to work any shift within a 24-hour/day, 7-day/week operation, which can include late nights, early hours, weekends and holidays
Ability to sit and work at a computer for extended periods of time while communicating with customers
Must be legally authorized to work in the US for any employer without sponsorship
Successful completion of interview required to meet job qualifications
Reliable, punctual attendance is a crucial function of the position
Must agree to follow all established United policies including those found within the Working Together Guidelines, Reservations Handbook, Drug and Alcohol Policy, and other applicable United policies and rules
Able to pass a 10-year security background check
Preferred
2+ Years of Contact Center and Call Center experience
2+ Years of Customer Service Experience
Experience in a fast-paced work environment
Airport Experience (operations, customer service, baggage, customer solutions)
Benefits
Medical
Dental
Vision
Life
Accident & disability
Employee assistance program
Commuter
Paid holidays
Paid time off
401(k)
Pension
Flight privileges
Company
United Airlines
United Airlines is an aviation company that provides information on reservations, bookings, and travel services online.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2006-01-25IPO
Leadership Team
Mike Leskinen
EVP, Chief Financial Officer
Deneen DeFiore
Vice President & Chief Information Security Officer
Recent News
2026-01-24
Morningstar.com
2026-01-24
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