Moraine Valley Community College · 9 hours ago
Technical Engineer
Palos Hills, IL
Full-time
Hybrid
Entry Level
$60K/yr - $81K/yr
1+ years expMoraine Valley Community College is seeking a Technical Engineer for their IT-User Support Services & PC Assets team. The role involves maintaining and installing advanced client service systems, providing end-user support, and facilitating training for faculty and staff on hardware and software.
CommunitiesDeveloper PlatformEducationHigher EducationService Industry
Responsibilities
Provides superior customer service
Identifies new approaches to solving issues and improving processes with technology
Provides for the installation and testing of technological equipment for curriculum and administrative use, the loading, configuring of operating systems, patching, and upgrades and updates on equipment
Recommends the selection, installation, and use of appropriate software and operating systems
Responsible for the execution of college computing governance and client security
Assists personnel and other departments in the training of faculty and staff on hardware and software
Completes repairs, upgrades, and Life Cycle Management of all computing devices
Is an expert in using the IT service management (ticketing) tool
Maintains asset tracking and documentation
Follows procedures for disposal and donations of hardware
Significant amount of lifting and installing of devices (ie. Computers, printers, copiers, etc…)
Maybe be required to assist users anywhere on campus, including remote sites
Troubleshoots all customer service calls, walk-ins, trouble tickets/email
Uses remote access tools for troubleshooting
Uses and understands all USS troubleshooting tools and methods fluently
Responsible for completing day-to-day tasks and field tickets
Maintain academic classroom lab software and images
Responsible for multiple support servers, including maintenance and upgrades (including but not limited to – SCCM, Print, Microsoft, Apple, JAMF, etc.)
Knowledge of USS systems at an administrator level. Able to install, configure and provide training to others
Maintain and configure group policies and desktop control software
Responsible for testing of installs, patches, and upgrades are completed before deployment
Coordinates warranty hardware problems with third-party vendors or manufacturers
Assists with the duties of other IT departments as needed or directed
Keeps the USS Assistant Manager informed of all issues, plans, and project updates
Responsible for the deployment and testing of all approved Microsoft Office 365 applications
Completes necessary testing, planning, and integration of new IT solutions for various platforms
Provides advanced training needed for the engineering/Analyst/ support team for multiple systems
Keeps up with necessary updates and upgrades as they become imminent in the environment
Manages Apple-based and Microsoft-based systems using Jamf Pro and SCCM with updates and application deployments
Completes and oversees scheduled maintenance for different systems used to manage resources with the environment
Qualification
Required
Bachelor's degree (BA/BS) in Computer Science or related field
One to three years (1-3) in an end-user computing environment
Solid knowledge of Microsoft and Apple based computing devices and software, including Apple-based and Microsoft-based systems using Jamf Pro, SCCM, and Intune with updates and application deployment
Familiar with programs, languages, and supported software packages
Ability to read and comprehend instructions, technical procedures, short correspondence, and memos
Must have demonstrated analytical ability to logically approach problems
Must be able to communicate and interact effectively with administration, faculty, staff, vendor representatives and the general public
Preferred
Microsoft, Apple, VMware and/or Cisco certifications
Benefits
Paid time off
Tuition discounts for employees and dependents
Medical
Dental
Vision
Retirement benefits
Health
Dental
Vision
Life insurance
Optional life
Disability insurance
Tuition reimbursement
Tuition waiver
SURS Retirement plan
Vacation Days
Holidays
Sick Leave
Personal days
Bereavement days
Tax-sheltered annuity plans
Company
Moraine Valley Community College
Moraine Valley Community College is a Community Colleage.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Clare Briner, Ed.D.
Chief Marketing and Communications Officer
Recent News
Government Technology US
2025-10-29
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