Vatica Health · 13 hours ago
Provider Engagement Manager
United States
Full-time
Remote
Mid Level
$80K/yr - $100K/yr
3+ years expVatica Health is a company focused on improving healthcare outcomes, and they are seeking a Provider Engagement Manager to enhance provider satisfaction and performance management. This role involves collaborating with healthcare providers and stakeholders to improve quality and risk adjustment performance while ensuring effective communication and support for contracted practices.
Health CareInformation Technology
Responsibilities
Collaborate with C-Suite leadership, doctors, staff and key external stakeholders to maintain and cultivate relationships
Develop strategic, comprehensive, provider-specific plans to advance risk adjustment and quality performance, participation and provider satisfaction
Proactive identification of performance improvement opportunities through analysis and discussion with subject matter experts; influence provider behavior to achieve key performance metrics
Develop effective improvement plans for practices that are not meeting performance goals
Improve the rate of active participation among all contracted practices, at the individual provider level
Contribute to the achievement of 99%+ provider retention year-over-year
Follow standard protocols and leverage Job Aids, workflows, and other tools to ensure providers' questions and concerns are addressed in a timely manner
Contribute to the achievement of 99%+ provider e-signature on Vatica encounters within client specific Lock parameters
Leverage technology, and best practices, to deliver provider-centric service
Receive, assess, and research all questions, concerns and complaints received from contracted practices. Work cross functionally to research concerns and complaints and achieve "win-win" results for practices, clients and Vatica
Immediately seek assistance and guidance from leadership, or other supervisory staff, to resolve escalated and complex provider service issues and complaints
Fully document all interactions, and communications, with practices in Salesforce (and other tools, as appropriate)
Drive incremental improvements in provider satisfaction scores (measured by NPS or other methods) year-over-year, in accordance with corporate OKRs
Support interdepartmental projects
Contributes to, and executes, all responsibilities assigned to this role
Qualification
Required
Minimum of three years of provider account management or liaison/engagement and a Bachelor's degree; experience at a health system or other healthcare setting
Ability to actively engage and influence behavior on all levels, i.e. C-Suite, providers, office staff
Demonstrated proficiency increasing provider engagement
Excellent customer service and problem-solving skills
Excellent presentation and communication skills (verbal and written) in both remote and in-person environments
Keen attention to details; ability to follow verbal and non-verbal cues
Ability to learn quickly, adapt and succeed in a fast-paced organization
Ability to demonstrate a high degree of sound judgment and resiliency
Ability to work independently in a remote environment
Comfortable with ambiguity and pivoting to support changing market needs
Excellent organizational skills with the ability to multi-task
Up to 25% travel required
Preferred
Strong knowledge/experience in Value Based Care arrangements
Experience working with health systems, provider practices, provider enablers payers, ACOs and 'payviders'
Proficiency in Microsoft Suite including Excel and data visualization tools such as Power BI
Strong knowledge/experience with Quality, Risk Adjustment and Medicare HEDIS/Stars Programs
Experience working in a CRM such as Salesforce
Benefits
Competitive salary based on your experience and skills - we believe the top talent deserves the top dollar
Bonus Potential (based on role and is discretionary) - if you go above and beyond, you should be rewarded
401k plans- we want to empower you to prepare for your future
Room for growth and advancement- we love our employees and want to develop within
Comprehensive Medical, Dental, and Vision insurance plans
Tax-free Dependent Care Account
Life insurance, short-term, and long-term disability
Excellent PTO policy (everyone deserves a vacation now and then)
Great work-life balance environment- We believe family comes first!
Strong supportive teams- There is always a helping hand when you need it
Company
Vatica Health
Vatica Health is an innovative healthcare technology company that has developed a unique blend of proprietary technology and clinical teams.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$1.23M2018-04-03Acquired
2013-11-18Series Unknown· $1.23M
Leadership Team
Cory Kirspel
Chief Technology Officer
Carmen Andreoli
Chief Information Security Officer, SVP of Information Technology
Recent News
Vatica Health Inc.
2025-11-10
2025-07-18
Business Wire
2025-07-17
Company data provided by crunchbase