Optum · 8 hours ago
Customer Service Representative
United States
Full-time
Remote
Entry Level
$16.15/hr - $28.80/hr
1+ years expOptum is a global organization that delivers care aided by technology to help millions of people live healthier lives. The Customer Service Representative is responsible for providing exceptional customer service by answering inbound calls from patients and handling their requests effectively. This role requires flexibility in scheduling and offers comprehensive training to ensure success.
EducationHealth CareMedicalPharmaceutical
Responsibilities
Answer inbound calls from patients / call center environment
You will be handling a high volume of incoming calls from patients up to 80-100 per day
Calls include patient requests for appointments, new patients, insurance questions, transferring for triage OR refill, OR sending messages through patient's charts to on-site clinical staff
Other duties as assigned
Qualification
Required
High School Diploma / GED OR equivalent work experience
Must be 18 years of age OR older
1+ year of experience in a related environment (i.e. call center, office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools
Experience with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
Ability to work any of our 8-hour shift schedules during our normal business hours of 7:00 am - 8:00 pm PST. It may be necessary, given the business need, to work occasional overtime
Reside in the state of Washington
Ability to keep all company sensitive documents secure (if applicable)
Required to have a dedicated work area established that is separated from other living areas and provides information privacy
Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner
Skilled in problem solving to quickly assess current state and formulate recommendations
All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy
Preferred
Health care experience
Call Center experience
Benefits
Comprehensive benefits package
Incentive and recognition programs
Equity stock purchase
401k contribution
Company
Optum
Optum is a healthcare company that provides pharmacy services, health care operations, and population health management. It is a sub-organization of UnitedHealth Group.
10001+ employees
H1B Sponsorship
Optum has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (648)
2024 (559)
2023 (620)
2022 (851)
2021 (593)
2020 (438)
Funding
Current Stage
Late StageLeadership Team
Daniel Castillo
Chief Executive Officer, Optum Care Delivery
J
Jay Green
Chief Financial Officer
Recent News
2025-11-29
2025-11-19
2025-11-07
Company data provided by crunchbase