Mattel, Inc. · 4 hours ago
Manager - IT Network Infrastructure
El Segundo, CA
Full-time
Onsite
Mid, Senior Level
$147K/yr - $180K/yr
5+ years expMattel, Inc. is a leading global toy and family entertainment company that creates innovative products and experiences. The Manager of Network is responsible for overseeing Network Data, Voice, Global conferencing, and AV technology, ensuring system availability and operational satisfaction while managing partnerships and projects.
Consumer GoodsManufacturingOnline GamesPC GamesToys
Responsibilities
The manager should be able to come in to office and assist any major Network implementations, projects, maintenances and work on critical issues at onsite location
As a Manager of Network Operations the person should have a good hands-on experience in managing both Network data and Voice technology requirements and 5 plus years of managing Technology teams with excellent customer handling skills
Excellent experience in networks with Routers, switches, WiFi, Cabling, SIP, IP IVR, IP Telephony, Voice Gateways, Circuit, Carrier management, unified messaging, F5, AV, Mattel TV, Zoom/ MS Teams, Global conferencing, Cisco room kits, Zoom room kits, call route and call logging technologies
Excellent experience in managing partners that spread across multiple geo locations
Excellent experience in managing all the Site network across the globe
Should be able to travel different locations within US and Outside US on need basis
Work with vendors and 3rd party providers and manage global conferencing, Mattel TV and AV
Excellent experience in managing collaboration suite for Mattel global
Conduct training for new product enrollment and create SOP’s
Facilitating workshops and/or forums to promote Change Management initiatives and/or review overall performance and effectiveness of the change process and make recommendations for improvements
Attend daily CAB meetings and assist with review and approval of change requests
Audit Aging Change Report and Weekly Emergency Change Report and work with appropriate GTO Tower leads to ensure all Change Requests are closed within change windows and/or timely manner
Perform periodic reviews of the circuits, uplinks and switches, routers
Perform a Quarterly performance review of the devices and work closely with Capacity team to ensure the throughput is addressed proactively
Manage and govern the life cycle of Network Incidents, Network changes and make sure only authorized changes are implemented on production environments
Ensure monthly, quarterly and annual Network SOX audit controls are submitted, reviewed, issues/remediations (if any) are resolved and approved per assigned completion date
Lead the team on proactive problem management and reactive problem management
Ensure all changes resulting on P1/P2 incident are reported, tracked and RCA documented and reviewed
Conduct reviews with partners and review service levels on a weekly, monthly and quarterly basis for Strage and Compute areas
Work closely with partners and participate in governance meetings and build a strong partnership
Manages delivery of IT Operations by collaborating and driving the outsourced partner to successful delivery of contractual obligations with predefined SLA
Provides input to initiation and analysis activities including Project Charter development, Cost Benefit Analysis, Request for Information and Request for Proposals
Manages small projects as assigned, including timeline, scope, resources, risk, quality and customer expectations
Ensures all enterprise and Operations infrastructure standards are followed
Participates in discussions between IT and the business unit regarding current and anticipated service requirements and alternative approaches
Maintains strong relationships with customers
Assists with the education of customers about current IT trends and technology
Communicates plans, status and issues on a regular basis to executive management
Plans and evaluates the work of technical and other support staff
Audits and approves staff work reflected on invoices and timecards
Available for all critical outages by driving the team to service restoration
Review all the security protocols and vulnerabilities and lead the team to fix them reactive/ proactive fashion and keep Mattel’s network infrastructure a safe environment
Qualification
Required
5+ years' experience in IT automation and integration roles
BS degree preferred, or equivalent work experience
Excellent experience in networks with Routers, switches, WiFi, F5, Cabling, SIP, IP IVR, IP Telephony, Voice Gateways, Circuit, Carrier management, unified messaging, AV, Mattel TV, Zoom/ Team, Global conferencing, Cisco room kits, Zoom room kits, call route and call logging technologies
Excellent experience in managing partners that spread across multiple geo locations
Excellent experience in managing all the Site network across the globe
Should be able to travel different locations within US (International Travel is optional)
Work with vendors and 3rd party providers and manage global conferencing, Mattel TV and AV
Excellent experience in managing collaboration suite for Mattel global
Ability to communicate technical ideas to business users and other teams
Familiarity with ITIL
Excellent Communication (written as well) Skills
Self-driven individual with good project management skills
Solid understanding of large-scale applications, network architectures, monitoring and fault management
Must have experience developing application dashboards utilizing the AppDynamics monitoring tool, Quantum
Experience with budgeting for Operations products, services, and support
Experience managing co-location relationships with heavy emphasis on Outsourcing relationships
Skilled in examining and re-engineering IT operations and procedures, formulating policy, and developing and implementing new strategies
Ability to analyze complex problems, interpret operational needs, and develop integrated, creative solutions
Strong interpersonal skills and the ability to effectively communicate with a wide range of individuals and constituencies in a diverse community
Advanced analytical, evaluative, and objective critical thinking skills
Working knowledge and understanding of the principles and processes of computerized business and operating systems
Ability to gather data, compile information, and prepare reports for Executive Management
Skilled in organizing resources and establishing priorities
Ability to supervise and train employees, to include organizing, prioritizing, and scheduling work assignments
Ability to provide technical guidance and leadership to professional personnel in area of expertise
Ability to provide and drive data collection needs for various annual Corporate Audits: SOX, PCI, etc
Preferred
Collaboration tool administration skills a plus. (Exchange, SharePoint, Confluence, TEAMS, Slack, Agile Central, etc.)
Benefits
Competitive total pay programs
Comprehensive benefits
Company
Mattel, Inc.
We empower generations to explore the wonder of childhood and reach their full potential.
10001+ employees
H1B Sponsorship
Mattel, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (26)
2024 (23)
2023 (28)
2022 (21)
2021 (10)
2020 (27)
Funding
Current Stage
Public CompanyTotal Funding
$600M2025-11-05Post Ipo Debt· $600M
2009-09-28IPO
Leadership Team
Christopher Sinclair
CEO
Ynon Kreiz
CEO
Recent News
Techpoint Africa
2026-01-20
Company data provided by crunchbase