DATAMARK, Inc. · 17 hours ago
Vice President of Technology and Security
El Paso, TX
Full-time
Onsite
Director/Executive
$225K/yr - $225K/yr
15+ years expDATAMARK, Inc. is seeking a Vice President of Technology & Security to align the company's technology and security with business objectives. The role involves leading infrastructure, networking, security, and software teams to ensure system stability and security while overseeing compliance and risk management.
ConsultingCustomer ServiceInformation TechnologyOutsourcingRobotics
Responsibilities
Guides and mentors, the Director of IT, Director of Security, and the Director of Engineering to meet all company objectives
Thinks strategically, anticipates future risks and trends, and incorporates them into the organizational plan for infrastructure, networking, and software
Responsible for developing in-house experts to support Call Center operations that will drive that technology effectively into operations
Directs collaboration for the implementation of best practices for optimizing infrastructure, networks, and software in tandem, improving system performance, and ensuring service-level requirements can be met
Understands DATAMARK's core values and always lives up to the organization's values. Considers mission statement, vision, and core values when making decisions and acting
Manages and develops a talented infrastructure, networking, and software team
Identifies and meets all of the expectations and requirements of internal and external customers
Drives process-oriented methodology that can be audited and tracked for compliance within department, company, security and industry standards
Responsible for the strategy, design and maintenance of our global technology infrastructure
Develops mitigating action plans to address identified project risks and gaps
Manages third party relationships for global outsourcing of IT services
Manages the engineering development teams that deliver systems to our BPO clients
Plans and directs the activities of internal and external software engineering teams to deliver systems that meet KPI's
Leverages industry standards that yield delivery on time, on-budget initiatives for internal teams and external customers
Manages third party relationships for global outsourcing of Engineering services
Oversee the Information Security Program for the global enterprise
Oversee the initiation, facilitation, and promotion of activities to create information security awareness throughout the organization
Commissions the preparation and implementation of required information security policies, standards, procedures, and guidelines
Partners with cross-functional teams through the design and development of new or updated products to detect, resolve and prevent risks
Oversee the design and operation of compliance auditing, monitoring, and improvement activities to ensure compliance both with internal security policies and procedures and applicable laws and regulations; ensures consistency of internal controls across departments
Other duties as assigned
Qualification
Required
BS/MS in Computer Science, Engineering, or related technical field
Extensive knowledge of and experience with Call Center System Management including, but not limited to CCaaS, AI support technologies for the Call Center, IVR, CRM, WFM, QM
At least 10 years of total IT field experience, including hands-on experience
At least 8 years of total Information Security experience, including hands-on experience
At least 8 years of total software industry field experience, including hands-on experience
At least 10 years related experience in complex project and program management, with demonstrated expertise in large-scale organizational change, process reengineering, digital/technology enablement or similar transformational initiatives
At least 15 years in a management position
At least 5 years in an executive leadership position
In depth experience managing complex infrastructure and networking architecture following industry-standard best practices
Comprehensive knowledge of current applications and trends in computer operations technology
Possesses knowledge of platform integration with Virtual Networks
Extensive technical knowledge of enterprise systems including but not limited to Microsoft Technologies, Cisco Technologies, Call Center technologies, enterprise backup and recovery procedures, and system performance monitoring
Expertise with implementing, configuring, and testing solutions
Familiarity and or practical application of advanced principles of ITIL/ITSM
At least 5 years of experience in Network management
At least 5 years of experience in Windows and Servers support
Knowledge of waterfall and agile software development life cycles with a proven track record of success, managing technical teams: hiring talent, inspiring, coaching, setting goals, and defining and upholding standards
Preferred
Knowledge of and experience with Document Management (scanning, OCR, document processing, document storage, document tracking)
Benefits
Health Care Plan: Medical, Dental, and Vision
Retirement Plan: 401k, IRA
Life Insurance: Basic, Voluntary, and AD&D
Paid Time Off: Public Holidays and Paid Volunteer Hours
Short-Term and Long-Term Disability
Training and Development
Wellness Resources
Company
DATAMARK, Inc.
DATAMARK Inc., a provider of omni-channel contact centers and business process outsourcing (BPO) services since 1989, employs more than 3,119 at our facilities in the United States, Mexico and India.
1001-5000 employees
H1B Sponsorship
DATAMARK, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Satish Kumar
Vice President Operations
C
Christopher Arcarese
Director of Enterprise Infrastructure
Recent News
Company data provided by crunchbase