Instacart · 14 hours ago
Program Manager, Compliance Program
United States
Full-time
Remote
Senior Level
$144K/yr - $152K/yr
5+ years expInstacart is transforming the grocery industry and is looking for a Program Manager, Compliance Program to oversee critical compliance initiatives. This role involves managing compliance programs, translating regulatory strategies into actionable plans, and coordinating cross-functional teams to ensure compliance requirements are met.
Delivery ServiceE-CommerceGroceryShopping
Responsibilities
Execute compliance programs end-to-end
Manage multi-phase compliance programs from planning through implementation and monitoring, ensuring deliverables are completed on time, within scope, and meeting quality standards
Drive day-to-day execution across Legal, Product, Engineering, Hardware, Operations, and Marketing teams, keeping workstreams aligned and moving forward
Identify and resolve blockers, manage dependencies, and escalate strategic decisions or novel compliance questions to senior leadership
Convert complex regulatory requirements into clear, actionable work plans, technical specifications, and implementation roadmaps
Partner with Product, Engineering, and Hardware teams to define requirements, acceptance criteria, and testing approaches that satisfy compliance obligations
Execute regulatory strategy defined by senior leadership while providing input on practical implementation considerations and process improvements
Execute the compliance lifecycle for Instacart's hardware and in-store technologies (e.g., weights and measures, safety, EMC/RF, wireless, environmental, market access, labeling) within established compliance frameworks
Coordinate pre-compliance testing, certification activities, and post-launch monitoring with Hardware, Product, and external labs/certification bodies
Ensure compliance checkpoints are integrated into hardware development timelines and that documentation packages meet certification requirements
Manage relationships with external testing labs and certification bodies, ensuring clear communication of requirements, schedules, and deliverables
Manage compliance projects beyond hardware, including marketplace obligations, consumer protection requirements, feature-specific compliance needs, and jurisdiction-specific rules
Implement compliance frameworks and playbooks designed by senior program leadership, adapting them to specific program needs
Build and maintain compliance processes that can scale across products, features, and markets
Plan program structures, milestones, and governance while also diving into the details of requirements documents, test plans, policy language, Jira workflows, and compliance dashboards
Anticipate risks, dependencies, and constraints; develop mitigation plans and escalate issues appropriately
Balance competing priorities and make pragmatic, risk-informed recommendations to stakeholders
Set up and run program governance mechanisms (working groups, status meetings, RACI matrices) to drive decisions and maintain momentum
Create and maintain program documentation: requirement specifications, process maps, decision logs, risk registers, and status reports
Define and track program KPIs and health metrics; use data to inform prioritization, identify issues early, and drive continuous improvement
Provide regular, clear status updates to stakeholders and leadership on program health, risks, and upcoming milestones
Provide guidance and training to Product, Engineering, Hardware, Operations, and Go-to-Market teams on compliance requirements and processes
Serve as the go-to resource for questions about specific compliance requirements and how to implement them
Build strong working relationships across functions to facilitate smooth program execution
Qualification
Required
5-7 years of relevant experience in program management within regulatory, compliance, hardware, product/technical, or risk domains
Proven track record as an individual contributor successfully delivering complex, cross-functional programs on time and with quality
Experience managing hardware compliance programs (e.g., weights and measures, safety, EMC/RF/wireless, environmental, labeling, certifications, market access) and working closely with hardware and technical teams
Bachelor's degree in business, engineering, or a related technical field; or equivalent practical experience
Strong understanding of how regulatory requirements translate into product, technical, and operational changes, with experience creating implementation plans and requirements documents
Demonstrated ability to manage programs at multiple levels: Planning: creating roadmaps, defining milestones, and managing timelines; Execution: writing requirements, coordinating testing, tracking deliverables, and resolving issues; Reporting: maintaining dashboards, communicating status, and escalating risks
Excellent program management fundamentals: scoping, planning, risk management, stakeholder coordination, and dependency management
Strong written and verbal communication skills, with ability to communicate effectively with engineers, hardware teams, operators, legal counsel, and external partners
Proficiency with program management and tracking tools (e.g., Jira, Asana, Smartsheet) and data/visualization tools (e.g., Mode, Tableau, Excel)
Self-starter with high ownership, strong follow-through, and ability to thrive in a fast-paced, evolving environment
Preferred
Master's degree in business, engineering, or a related technical field
Experience working in both high-growth/startup environments and larger, matrixed organizations
Familiarity with quality management systems, audit processes, and risk management frameworks as they relate to hardware and regulatory compliance
Experience implementing compliance frameworks or playbooks across multiple products or markets
Relevant program management or compliance certification (e.g., PMP, CCEP) is a plus
Benefits
Eligible for a new hire equity grant
Annual refresh grants
Company
Instacart
Instacart is an online grocery platform that offers same-day delivery and pickup services for retailers and consumers.
1001-5000 employees
H1B Sponsorship
Instacart has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (156)
2024 (173)
2023 (111)
2022 (159)
2021 (170)
2020 (59)
Funding
Current Stage
Public CompanyTotal Funding
$2.92BKey Investors
T. Rowe PriceTiger Global ManagementD1 Capital Partners
2023-09-19IPO
2021-11-01Private Equity· $232M
2021-09-05Secondary Market
Leadership Team
Chris Rogers
Chief Executive Officer
Brandon Leonardo
Co-Founder
Recent News
Crain's New York Business
2026-01-24
The Journal Record
2026-01-18
Company data provided by crunchbase