Addison Group · 17 hours ago
IT Support & Ops Engineer - Level II
South San Francisco, CA
Contract
Onsite
Senior Level
$42/hr - $50/hr
5+ years expAddison Group is a public, clinical-stage biotechnology company in South San Francisco seeking an IT Support & Operations Engineer (Level II) to support their internal IT environment during a period of rapid scaling. The role involves managing IT support tickets, providing onsite support for Mac and Windows systems, and assisting with operational improvements.
Information TechnologyRecruitingStaffing Agency
Responsibilities
Manage and resolve IT support tickets in Jira
Provide onsite support for MacOS and Windows systems
Administer and troubleshoot: O365, Okta, Intune, Ninja, Addigy, Slack, Zoom
Deliver white‑glove support to end users across office and lab spaces
Partner with other IT team members (Helpdesk and Infrastructure)
Assist with operational cleanup and process improvements following MSP cutover
Support system maintenance, documentation, endpoint management, and escalations
Qualification
Required
5+ years of IT support experience
Strong experience supporting both MacOS and Windows
ITIL knowledge or exposure
Strong proficiency with O365
Experience using Jira
Hands-on experience with Okta, Zoom, Intune, Ninja, Addigy
Preferred
Experience in the biotech or pharmaceutical industry
Experience supporting lab environments
Benefits
Eligible for medical, dental, vision, and 401(k)
Company
Addison Group
Addison Group specializes in filling company’s contract, contract-to-hire, or direct hire positions with professional candidates.
1001-5000 employees
H1B Sponsorship
Addison Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (1)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Odyssey Investment Partners
2022-01-04Acquired
2016-12-19Private Equity
Leadership Team
Thomas B. Moran
CEO
Recent News
Company data provided by crunchbase