GDH · 12 hours ago
ServiceNow Developer
Montgomery, AL
Full-time
Onsite
Mid, Senior Level
$47/hr - $50/hr
3+ years expGDH is seeking a ServiceNow Developer to design, develop, configure, and maintain advanced ServiceNow applications for IT Service Management (ITSM) processes. The role involves creating efficient workflows for incident, change, release, and problem management, contributing to large-scale IT modernization initiatives.
ConsultingEmploymentStaffing Agency
Responsibilities
Develop and customize ServiceNow applications, including forms, workflows, business rules, client scripts, and UI policies, ensuring they meet business requirements
Design and implement automation, integrations, and workflows that optimize incident, problem, change, release, and service catalog processes within the ITSM ecosystem
Collaborate with module contractors, product owners, and enterprise teams to deliver seamless, scalable solutions aligned with organizational objectives
Troubleshoot and resolve ServiceNow platform issues, providing timely support to ensure high system availability and performance
Maintain comprehensive documentation of workflows, configurations, and solutions, supporting ongoing maintenance and future enhancements
Participate in testing, code reviews, and deployment activities to uphold quality standards and project deadlines
Stay current with ServiceNow platform developments, incorporating best practices and new features to continually improve system efficiency
Qualification
Required
3-5+ years of hands-on ServiceNow development experience within ITSM environments
Strong proficiency in ServiceNow development including forms, workflows, business rules, and scripting
In-depth knowledge of ServiceNow ITSM modules: Incident, Problem, Change, Release, Service Catalog, CMDB, Knowledge Management, and Event Monitoring
Experience with ServiceNow Flow Designer, IntegrationHub, and custom application development is highly desirable
Demonstrated ability to troubleshoot, analyze, and resolve platform issues efficiently
Deep understanding of ITIL v4 principles and practices
Excellent communication, teamwork, and stakeholder engagement skills
Bachelor's degree in Computer Science, Information Technology, or related fields
Equivalent work experience (10+ years) may be considered in lieu of a degree
Preferred
Certified ServiceNow System Administrator (CSA), Implementation Specialist (CIS – ITSM), and Application Developer (CAD)
Additional certifications such as ITIL 4 Foundation, ServiceNow Technical Architect, or PMI Agile Certified Practitioner (PMI-ACP) are a plus
Experience working in government IT projects or large enterprise environments
Prior involvement with Agile development methodologies and supporting government modernization initiatives
Additional coursework or certifications in IT Service Management, Software Engineering, or Enterprise Architecture are advantageous
Company
GDH
GDH is consulting staffing firm that specializes in providing IT engineering-based candidates to commercial and government sectors.
501-1000 employees
H1B Sponsorship
GDH has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (4)
2022 (2)
2021 (2)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Blaine Caples
Chief Revenue Officer (CRO)
Recent News
Bangkok Post
2025-10-22
2025-04-09
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