State of Arizona · 17 hours ago
Customer Service Rep 2
Phoenix, AZ
Contract
Onsite
New Grad, Entry Level
$20/hr - $20/hrThe State of Arizona's Office of the Secretary of State is dedicated to providing various services across the state. They are seeking a Customer Service Rep 2 to perform advanced customer service functions, including processing Public Records Requests and managing notary-related applications.
GovernmentOffice AdministrationPublic Relations
No H1B
Responsibilities
Processing and fulfilling Public Records Requests
Reviewing and determining the approval or rejection of Remote Online Notary (RON) and Electronic Notary applications
Managing all notary-related submissions in accordance with established statutes, policies, and procedural standards
Data Processing and Documentation Management: Including filing, scanning and records organization
Maintaining accurate physical/electronic filings in accordance with established retention schedules
Converting paper documents into digital formats by scanning and indexing to ensure clarity and completeness
Phone Calls and other Customer communication: May require case research and issue resolution by explaining procedures and requirements in a clear manner
Providing service quality and professional assistance by being courteous, helpful, and maintaining confidentiality
Payment Processing; and Reconciliation of Receipts and Cash: Accurately and safely process payments made with cash, check or card
Conducting daily reconciliation of payment activity to ensure funds match system-generated reports
Other duties as assigned as related to the position (typically 5% - 10%)
Qualification
Required
Knowledge of applicable program rules, regulations, policies and procedures, systems, and relevant statutes
Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, transcription, designing forms, and other office procedures and terminology
Skill in active listening - giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Skill in speaking - talking to others to convey information effectively
Skill in service orientation - actively looking for ways to help people
Skill in reading comprehension - understanding written sentences and paragraphs in work related documents
Skill in critical thinking - using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Ability to perform routine tasks while maintaining focus and watching out for anomalies
Ability to type 30 words per minute
Ability to multi-task on high profile casework while surrounded by a busy work environment
Ability to establish and maintain professional and effective working relationships with colleagues and the public
Ability to support a diverse multi-cultural workforce that reflects the community, promotes equal opportunity at all levels of public employment, and creates an inclusive work environment that enables all individuals to perform to their fullest potential free from discrimination
Ability to respectfully interact and service the diversity of customers found in our community
Preferred
Bilingual
Company
State of Arizona
As public servants, we deeply care about Arizona and are committed to facing the issues of our state head-on.
Founded in 1912
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Aletha Della Rocco
Human Resources Business Partner, Talent Acquisition
George McNeely MBA
Chief Human Resources Officer - Arizona Department of Administration - Shared Services
Recent News
Phoenix Business Journal
2025-01-11
The Arizona Republic
2024-01-27
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