NEOGOV · 7 hours ago
Information Services Administrator - Public Safety
OR 97123, OR
Full-time
Onsite
Mid Level
$86K/yr - $113K/yr
3+ years expNEOGOV is seeking an Information Services Administrator to join the City of Hillsboro's Information Services team to support public safety departments. The role involves technical administration, support, troubleshooting, and problem resolution for various information systems that ensure the effective operation of Fire and Police services.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Provide technical and functional user support, identify and troubleshoot issues, and present solutions
Analyze, update and maintain data, system interfaces, and system configurations
Administer and monitor the maintenance of assigned information technology products and equipment
Verify and update account access, controls, and procedures, while maintaining site security
Perform testing and quality control measures in support of system solutions, processes and/or technical products and upgrades
Monitor system performance and health
Research issues and opportunities, provide technical training and user support, and document recommendations and solution options
Documents, prepares and/or updates reports, processes, procedures, workflows, templates, instructions, logs, web content, and/or other technical documentation
Qualification
Required
Excellent customer service experience and interpersonal skills with the ability to effectively work with technical and non-technical end-users and stakeholders
Outstanding communication skills, written and verbal, with the ability to clearly convey technical concepts in easy-to-understand language
Demonstrated technical systems administration experience in the support, maintenance, and configuration of a variety of enterprise systems
Ability to review, troubleshoot, and update system tables, configurations, and reports across various record management systems
Familiarity with capturing, analyzing and documenting business requirements and change requests
Adept at analyzing and troubleshooting system issues and root cause
Excellent time management skills and self-driven in identifying opportunities for improvement
Education: Associate's or Bachelor's degree in Computer Science or a closely related field
Experience: 3+ years of experience in systems administration, technical production support or an equivalent combination of education and experience
Licensing: Valid Driver's License with a clean driving record
Certification: Must be able to pass extensive background investigation as well as pass CJIS and LEDS certification
Preferred
Preferred Experience supporting public safety systems is highly desirable but not mandatory
Benefits
Competitive pay with City contributions to PERS retirement
Comprehensive medical, dental, and vision coverage
Paid time off for vacation, sick leave, holidays, and more
Deferred compensation match and HRA VEBA contributions to boost your future savings
City-paid life, AD&D, and long-term disability insurance
Extra perks like bilingual pay incentives and wellness reimbursements
Free TriMet annual Hop pass and SHARC recreation access for you and your family
Paid time off to volunteer in the community through Hillsboro Helps
Ongoing professional development and training opportunities
A supportive workplace that values work/life balance and employee wellness
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase