Member Service Representative Team Lead jobs in United States
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Atlantic Federal Credit Union · 15 hours ago

Member Service Representative Team Lead

positionBiddeford, ME
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
date1+ years exp

Atlantic Federal Credit Union is a locally managed financial institution dedicated to serving the community. As a Member Service Representative Team Lead, you will guide and support member service representatives, ensuring they have the resources and training needed to succeed while fostering a positive work environment focused on exceptional member experiences.

BankingFinanceFinancial Services

Responsibilities

Support and guide our member service representatives
Ensure they have the resources and training they need to thrive
Work closely with our Branch Manager to create a positive, productive work environment
Deliver exceptional member experiences

Qualification

Customer service skillsLeadership experienceCommunication skillsProblem-solving skillsAttention to detailCoaching/mentoring experienceAdaptabilityConfidentiality

Required

A passion for helping others and a desire to grow with our organization
Excellent communication and interpersonal skills (we'll teach you the rest!)
1-3 years of experience in a customer-facing role (banking experience a plus, but not required)
Experience in a leadership role
A willingness to learn and adapt to new systems and processes
Strong problem-solving skills and attention to detail
A commitment to confidentiality and accuracy in your work
Requirements include up to 3 years of similar or related experience
Amazing service and communication skills
The ability and desire to serve as a leader
Capacity to learn and utilize our core banking system and related platforms
A high degree of accuracy and confidentiality is key to the role
Previous experience in managing/coaching/mentoring capacity of other employees

Benefits

Ongoing training and development opportunities to help you grow your career
A supportive, collaborative work environment that values your contributions
A competitive salary and benefits package

Company

Atlantic Federal Credit Union

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Atlantic Federal Credit Union provides deposit, lending, investment and insurance products to people of all ages.
dateFounded in 1935
location
Kenilworth, New Jersey, USA
people-size201-500 employees
web-link
https://www.atlanticfcu.com/

Funding

Current Stage
Growth Stage

Leadership Team

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Lucy Ditzel
Chief People Officer
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Company data provided by crunchbase