Vivent Health · 10 hours ago
Patient Service Representative
Chicago, IL
Full-time
Onsite
New Grad, Entry Level
$24/hr - $24.25/hrVivent Health is dedicated to fostering a diverse and inclusive workforce while providing quality care to patients. The Patient Service Representative will manage front desk operations, assist patients with inquiries, schedule appointments, and facilitate communication between patients and healthcare providers.
Health CareHospital
Responsibilities
Greet and assist patients, ensuring a welcoming and organized front desk environment
Coordinate and schedule patient appointments efficiently, considering provider availability and patient preferences
Serve as a liaison between patients and healthcare providers, addressing inquiries, providing information, and ensuring effective communication
Maintain accurate and up-to-date patient records, ensuring compliance with confidentiality and privacy standards
Verify patient insurance information, explain coverage details, and assist in resolving any related issues
Collaborate with the billing department to address patient billing inquiries and provide clarification on financial matters
Advocate for patients' needs and concerns, escalating issues when necessary to ensure timely and satisfactory resolution
Collaborate with the broader healthcare team to ensure a coordinated and patient-focused approach to care
Maintain high-quality service standards, actively participating in quality improvement initiatives
Answer, screen and forward any incoming phone calls while providing basic information when needed
Review MyChart appointments and follow up with patients
Adhere to all agency policies, including Confidentiality, Employee Handbook, Health Care Corporate Compliance Plan, Standards of Conduct, and other relevant policies
Qualification
Required
High School Diploma or equivalent; additional education in healthcare administration is a plus
Proven experience in a customer service or healthcare administrative role
Familiarity with medical terminology and understanding of healthcare processes
Proficiency in using electronic health record (EHR) systems and other relevant software
Compassionate and patient-centered approach
Team player with excellent interpersonal skills
Adaptability and ability to handle stressful situations with composure
Commitment to maintaining confidentiality and adhering to ethical standards
Detail-oriented, organized, and capable of multitasking in a fast-paced environment
Preferred
HIV experience in a not-for-profit environment
Benefits
Generous paid time off, including 12 paid holidays
401k with 100% employer match up to 5%
12 weeks of fully paid parental leave
Employer subsidized medical, dental, vision benefits
Gender-affirming care benefits
Employer paid short and long-term disability
Tuition reimbursement
Certification, and licensure assistance
Company
Vivent Health
Vivent Health operates the only HIV Medical Home in America recognized by the Centers for Medicare and Medicaid Services.
Founded in 1985
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Caring for Denver Foundation
2022-12-14Grant
Leadership Team
Brandon Hill
President & CEO
Recent News
2025-08-16
2025-07-22
Seattle TechFlash
2025-05-01
Company data provided by crunchbase