Aspen Technology · 21 hours ago
Advisory or Technical Support Engineer (Knowledge of Petroleum Supply Chain)
Houston
Full-time
Onsite
Entry, Mid, Senior Level
2+ years expAspen Technology is an AI-powered software company helping leading energy, chemical, and engineering companies with their digital transformation. The Advisory Technical Support Engineer will resolve technical issues, deliver expert guidance, and provide training on AspenTech solutions, aiming to enhance customer satisfaction and drive operational excellence in the downstream sector.
IndustrialIndustrial AutomationIndustrial ManufacturingManufacturingSoftwareSupply Chain ManagementSustainability
Responsibilities
Provide loyalty-inspiring customer service that drives user engagement and sustains product usage
Troubleshoot & resolve complex technical and/or engineering related problems reported by customers using AspenTech’s proprietary softwares and track work in a CRM system
Responsible for the escalation of customer issues and driving the resolution cross-functionally within AspenTech
Deliver high-quality intermediate/advanced level training classes, based on the relevant principles of engineering and industrial processes, to AspenTech customers
Develop and/or maintain customer focused training materials for new releases and new applications in the industry
Conduct pre-sales consultations, based on relevant engineering principles and industrial processes, to identify prospects’ business problems and articulate AspenTech’s products as the solution. Uncover and analyse client/prospect needs to support growth in usage, through a variety of pre-sales activities
Develop strong relationships with customers, building an understanding of their business needs and challenges
Collaboration with other AspenTech functions to maintain and develop business opportunities
Function as a subject matter expert in AspenTech’s pre-release software testing program to drive improved product quality
Coach fellow team members to enhance their technical skills to help boost their overall contribution
Other tasks may include-Conduct health checks on assigned accounts; deliver onsite support and consultancy; deploy AspenTech solutions in customer business environments; execute various departmental improvement projects as needed; author technical white papers for publication to AspenTech’s web knowledgebase
Qualification
Required
Minimum of 2 to 15+ years of relevant experience preferred. University experience may count. Associate level applicants are welcome to apply
Bachelor's, master's degree or PhD in engineering in related discipline
Strong understanding of Chemical Engineering principles
Knowledge & experience of chemical and manufacturing business processes in the refining, chemical, pharmaceutical or process industries. Work experience in such an environment is beneficial
Ability to present complex information in a clear and concise manner utilizing strong written and verbal communication skills
Ability to identify and drive growth opportunities that create value for customers with a strong customer first mindset
Ability to manage multiple responsibilities and competing priorities
Ability to travel. Travel is usually less than 25% and may occasionally be international
Preferred
Previous experience with AspenTech Supply chain softwares such as Aspen PIMS, Aspen Petroleum Scheduler, Plant Scheduler, Multi Blend Optimization, Unified PIMS/Scheduling or similar advanced tools from another vendor is a plus
Company
Aspen Technology
Aspen Technology is a global leader in industrial software.
1001-5000 employees
H1B Sponsorship
Aspen Technology has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (31)
2021 (32)
2020 (45)
Funding
Current Stage
Public CompanyTotal Funding
$7.3BKey Investors
Emerson
2025-01-27Post Ipo Secondary· $7.2B
2025-01-27Acquired
2003-08-19Post Ipo Debt· $100M
Leadership Team
Antonio Pietri
President and Chief Executive Officer
Chantelle Breithaupt
Chief Financial Officer
Recent News
Private Capital Journal
2026-01-07
Company data provided by crunchbase