SRM Concrete · 16 hours ago
Air Systems Service Manager
Smyrna, TN
Full-time
Onsite
Mid, Senior LevelSRM Concrete is seeking an experienced Service Manager to lead their service operations and enhance customer and employee experiences. This role involves managing service department operations, overseeing warranty administration, and ensuring high-quality air system service through effective leadership and customer care.
Building MaterialCommercial Real EstateConstructionReal Estate
Responsibilities
Manage day-to-day service department operations for air systems, ensuring efficient scheduling and dispatch of service technicians
Oversee warranty administration, service documentation, and manufacturer compliance requirements
Serve as the primary point of contact for customer service inquiries and escalations, resolving conflicts in a timely and professional manner
Lead, coach, and support service technicians and administrative staff to ensure high performance, accountability, and adherence to safety standards
Coordinate service calls, preventive maintenance schedules, and emergency service requests to meet customer and operational expectations
Ensure air system service work meets company standards, industry best practices, and applicable safety regulations
Maintain accurate service records, work orders, invoicing, and reporting within service management systems
Work closely with customers to explain service findings, system performance issues, repair recommendations, and maintenance plans
Collaborate with operations, sales, and parts teams to ensure seamless communication and job completion
Assist with additional duties as assigned, including process improvement initiatives and technician training support
Qualification
Required
Previous management or supervisory experience in a service-based environment
Proven service experience, preferably with HVAC, air systems, or mechanical service operations
Strong knowledge of air systems, including airflow, controls, compressors, air handlers, and ventilation principles
Demonstrated ability to manage employee and customer conflict effectively
Excellent communication, organizational, and leadership skills
Ability to prioritize multiple service requests in a fast-paced environment
Willingness to comply with company policies, safety standards, and pre-employment requirements
Preferred
Proficiency with service scheduling, dispatch, and work order systems preferred
Benefits
Comprehensive benefits including medical, dental, vision, STD, LTD, life insurance, paid holidays, PTO, vacation programs, 401k options, and more.
Company
SRM Concrete
Smyrna Ready Mix was founded for the purpose of providing superior customer service.
Founded in 1999
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Lora Elliott Smith
Chief Marketing Officer
Michael Zagula
Chief Technical Officer
Recent News
Lane Report | Kentucky Business & Economic News
2026-01-07
2026-01-05
2025-09-12
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