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MARIA TASH · 4 hours ago

Client Services Associate

New York, NY

Full-time

Onsite

New Grad, Entry Level

MARIA TASH is a luxury piercing brand known for its innovative fine jewelry designs and patented piercing techniques. The Client Services Associate will serve as the first point of contact for client inquiries and requests, providing exceptional service across various communication channels while maintaining a strong understanding of both in-store and online experiences.

JewelryRetailWholesale

Hiring Manager

Dennis Ma

Responsibilities

Delivering the highest degree of client service by demonstrating concierge level support across all communication channels

Maximizing opportunities to avoid order cancelations and upsell where appropriate

Ensuring all responses are well vetted and accurate before sending to the client

Building and maintaining a reputation of trust, service, and credibility by delivering outcomes that are both frictionless and exceed client expectations

Meeting clear team goals and KPIs for response quality and resolutions

Maintaining a positive, client-centric atmosphere

Taking appropriate action to resolve key issues and drive business results

Meeting deadlines for tasks including reporting, assignments and client follow-up

Qualification

Communication skillsAdministration skillsECom platforms familiarityClient facing experienceDetail orientedClient focusTime managementAdaptabilityTeamwork

Required

Strong communication skills - verbal, written, and active listening

Highly detail oriented

Ability to adapt quickly to shifting needs and multitask across multiple priorities, with great time management skills and ability to communicate when additional resources or escalation is needed

Client focus and adaptability to different personality types

Previous experience in a client facing role

Ability to work and interact with all levels of employees within the organization

Strong administration skills and a familiarity with client services and eCom platforms such as Gladly, JIRA, and Shopify

Must be reliable, punctual, and take pride in their work as an individual and as part of a team

Preferred

Experience working in the jewelry or luxury fashion industry

Experience working in a client facing sales role

Benefits

Medical, Dental, Vision

401k match

FSA, Life Insurance, Long & Short-Term Disability

A generous employee discount on all jewelry

Commuter Benefits

Company

MARIA TASH

Maria Tash specializes in the design and sale of fine body jewelry.

Founded in 2004

New York, New York, USA

51-200 employees

https://www.mariatash.com/

Funding

Current Stage

Growth Stage

Leadership Team

Maria Tash

President & Founder

Recent News

Google Patent

Lines, earrings with such lines, and methods of manufacture and use thereof

2025-02-17

Google Patent

Charms, jewelry items with charms, and methods of manufacture and use thereof

2025-02-17

Google Patent

Earrings and methods of manufacture and use thereof

2025-02-17

Company data provided by crunchbase