Full Protection Corp · 1 day ago
Customer Service Executive
Miami, FL
Full-time
Onsite
Entry, Mid Level
$21.50/hr - $22.50/hr
2+ years expFull Protection Corp is seeking a dedicated and enthusiastic Customer Service Representative to join their team. In this role, you will be the first point of contact for clients, providing exceptional support and assistance to ensure customer satisfaction through effective communication and problem-solving skills.
Product DesignRetailSecurity
Responsibilities
Provide outstanding customer support via phone, email, and chat
Assist customers with inquiries regarding products, services, and account issues
Process orders and manage customer accounts in a computerized system
Conduct outbound calls to follow up on customer inquiries or feedback
Collaborate with team members to resolve complex issues and improve service delivery
Maintain accurate records of customer interactions and transactions
Perform administrative tasks such as filing, data entry, and record management
Qualification
Required
Minimum two years of experience in Customer Service
Bilingual is required, enhancing communication with diverse customers. (English and Spanish)
Proficient in using computers and typing efficiently for data entry tasks
Excellent verbal and written communication skills in English and Spanish
Ability to work independently as well as part of a team in a fast-paced environment
Strong problem-solving skills with a focus on customer satisfaction
Customer service: 2 years (Required)
Medley, FL 33178: Relocate before starting work (Required)
Preferred
High school or equivalent
Additional languages are an advantage
Benefits
Dental insurance
Health insurance
Vision insurance
Company
Full Protection Corp
We are a wholesale distributor specialized in electronic security devices in fields like intrusion, CCTV, access control, fire detection, accessories, among others.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase