Qcells North America · 13 hours ago
Field Application Engineer (Western)
United States
Full-time
Onsite
Mid, Senior Level
5+ years expQcells North America is a leading manufacturer of solar photovoltaic products and solutions. They are seeking a Field Application Engineer to support customers through technical marketing activities and post-sales solutions, ensuring optimal system performance and customer satisfaction.
Renewables & Environment
Responsibilities
Support solar system design by interpreting schematics and applying knowledge of low/high voltage systems, electronics, and network devices
Train installation companies on Qcells products and provide ongoing support to ensure proper system integration
Work closely with the sales team to coordinate and communicate training schedules and resolve installation challenges effectively
Engagement with distributors and installers for training purposes
Answer calls and e-mails from customers in a prompt timeline with proper knowledge, and document all information for tracking
Determine and resolve system issues pertaining to ESS and AC module products
Travel to the customer/end-user to provide service or provide emergency repair service
Troubleshoot inverter ESS systems and provide advanced support to customer service team
Serve as a key technical resource to resolve post-installation issues, including system performance optimization, firmware updates, or system reconfiguration
Develop and implement tailored solutions for complex integration and interface scenarios to meet customer needs
Partner with customers to analyze and address system performance issues, including conducting root-cause analysis and proposing innovative solutions
Act as a liaison between customers and internal engineering teams to communicate post-sales issues and influence product improvements
Create and maintain detailed documentation of solutions provided, best practices, and customer feedback to improve future service delivery
Collaborate with the Director of Field Applications, and report voice of customer (VOC) preferences (e.g., product features, hardware, software, services, etc.), use cases, and competitor landscape
Qualification
Required
AA or technical degree or equivalent professional training
Demonstrated successful experience with residential solar applications and customer service
Five years of experience in a customer support position, technical helpline, technical sales and/or remote support services related to the solar industry
Demonstrated expertise in the solar industry with five years of solar industry experience is required
Experienced with solar electric products and the National Electric Code (NEC)
Basic understanding of IP network
Flexible team player with attention to detail and responsible working attitude. Ability to mentor and train junior-level members of the team
Ability to communicate with a variety of audiences, including customers, engineers, sales reps, and suppliers
Strong sense of ownership on assigned tasks
Can-do mentality, proactive working attitude. and hands-on approach
Ability to travel up to 50% of the time, domestically
Possesses excellent English verbal and writing skills
Must be authorized to work in the US
Must own personal hand tools, multimeter, and any required tools to troubleshoot systems
Company
Qcells North America
Qcells is a renowned complete energy solutions provider in solar cell and module, energy storage, downstream project business and energy retail.
501-1000 employees
H1B Sponsorship
Qcells North America has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (14)
2023 (8)
2022 (15)
2021 (4)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Danielle Merfeld
EVP and Global Chief Technology Officer
Taerim Kim
HR Generalist (Global CTO Org)
Company data provided by crunchbase