Drax Fitness USA · 17 hours ago
IT Service Desk Analyst
Arcadia, LA
Full-time
Onsite
New Grad, Entry LevelDrax is at the forefront of transforming energy generation, supply, and usage. The IT Service Desk Analyst role focuses on providing outstanding customer service to users of IT services, ensuring incidents and service requests are handled efficiently in line with service level agreements.
CommercialFitnessManufacturingWellness
Responsibilities
Ensuring that incidents are resolved efficiently in accordance with agreed Service Level Agreements (SLAs)
Assessing and fulfilling service requests promptly
Identifying potential underlying problems to help determine root causes and suggest improvements
Collaborating closely with internal IT functions and third-party suppliers to ensure successful outcomes
Proactively managing the application landscape to maintain availability, stability, and performance
Delivering a high-quality service to the business, ensuring that incidents and service requests are addressed quickly and efficiently, in line with the agreed SLAs, while keeping the customer updated throughout the process
Qualification
Required
Proficient in desktop/laptop hardware, network configurations, and MS Office Suite
Experienced with Windows 10/11 and telephony technologies (VoIP, SIP)
Familiar with Active Directory, Entra Admin Center (Azure), and Office 365
Knowledgeable in Autopilot, SCCM, and anti-virus/encryption technologies
Strong interest in LAN/WAN networking and skilled in hardware installation
Flexible to work outside core hours as needed
Committed to a customer-first support approach
Capable of clearly documenting technical concepts for customer understanding
Effective team player with individual initiative
Driven, detail-oriented, and skilled in managing customer expectations
Understanding of ITIL principles (ITIL v3) and experience in continuous service improvement
Knowledge of root cause analysis is a plus
Familiarity with the electricity industry is desirable
Benefits
Rewards and benefits
Help you thrive and support your lifestyle
Company
Drax Fitness USA
DRAX exercise equipment: Redon, the most advanced Smart Treadmill in the world. Plus; DraxFitPlus, My Mountain, RunBEAT & more.
Founded in 2001
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2003-01-01Series Unknown
Recent News
BusinessGreen
2026-01-22
Power Technology
2026-01-22
2026-01-22
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