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Airspace · 6 hours ago

Operations Specialist I

United States

Full-time

Remote

New Grad, Entry Level

$20/hr - $24/hr

Airspace is a tech-enabled freight forwarder redefining critical package delivery. The Operations Specialist I role focuses on setting up new orders for time-sensitive commodities, providing proactive customer updates, and ensuring smooth communication throughout the logistics process.

LogisticsSoftwareSupply Chain ManagementWarehousing

Responsibilities

Operating the Airspace Platform

Set up new orders by adhering to both standard work practices and client-specific SOP instructions

The ability to rapidly move from one critical task to another

Accurately confirm job milestones are completed correctly and on time

Ability to navigate and interpret Airline booking and tracking websites

Following all process and communication standards within multiple platforms

Ability to stay independently informed by reviewing all communications provided throughout the company platforms

Proactive Customer Updates

Ability to professionally relay delays, issues, and updates with customers through verbal and written communication

With the customer’s best interest in mind, always looking ahead (weather conditions, traffic, etc.) and offering an alternative solution in order to meet or beat their required delivery times

Escalate issues early and appropriately

Intuitive Problem Solving

Ability to update, manage, and/or change airway bills using initial or tenured training

Ability to source driver coverage for any segment of an order

Ability to use situational awareness to request or deny additional driver incentives when necessary

Ability to apply training and tenured knowledge to find out of the box solutions to common or uncommon issues

Follow escalation procedures and guidance provided by senior team members to assist in issue resolution

Demonstrate understanding and urgency of milestone updates, delays, QPT/QDT, etc

Handling All Inbound and Outbound Communications

Timely acknowledgment and action of all email, phone and text requests

Expected to consistently meet all minimum metric expectations for phone availability and acceptance

Proper use of the various phone statuses

Adherence to All Hands on Deck and Off-Phones Requests guidelines

Order placement for customers who are unable to place orders via the online portal

Ability to identify and resolve issues surfaced through inbound phone calls, text messages, and email

Cross sector phone call resolution

Maintaining Balanced Level of Performance

As an OSI, you will be expected to meet minimum metric requirements and customer service standards for an entry level position. Expectations will increase with each advancement. All expectations will be communicated to you through your direct reporting supervisor

Qualification

Customer CommunicationOrder ManagementProblem SolvingSituational AwarenessAttention to DetailEmail CommunicationPhone CommunicationText Communication

Required

Ability to rapidly move from one critical task to another

Accurately confirm job milestones are completed correctly and on time

Ability to navigate and interpret Airline booking and tracking websites

Following all process and communication standards within multiple platforms

Ability to stay independently informed by reviewing all communications provided throughout the company platforms

Ability to professionally relay delays, issues, and updates with customers through verbal and written communication

With the customer's best interest in mind, always looking ahead (weather conditions, traffic, etc.) and offering an alternative solution in order to meet or beat their required delivery times