University of Michigan · 9 hours ago
Business Systems Analyst Senior / Intermediate
Ann Arbor, MI
Full-time
Hybrid
Mid, Senior Level
2+ years expThe University of Michigan is seeking a Business Systems Analyst to join their Health Information Technology & Services division. This role involves providing support for the MiChart HIM team, focusing on the technical build, support, and maintenance of various workflows within the Epic Electronic Health Record System.
E-LearningEducationHigher EducationUniversities
Responsibilities
Lead the design, build, implementation, and ongoing support of MiChart (Epic) workflows for the Health Information Management (HIM) and Care Everywhere applications
Analyze business needs and workflows for end users. Document requirements, translate them into system specifications, and identify opportunities for process improvement
Support Epic upgrades and new feature releases by reviewing release documentation, assessing new functionality, completing necessary build, coordinating testing, and facilitating user validation
Evaluate options and recommend solutions that best meet operational needs, technical standards, and team goals
Gather and assess enhancement requests from customers and stakeholders, ensuring clarity, feasibility, and alignment with system strategy
Develop and maintain team procedures related to system configuration, change management, and project tasks
Exercise independent judgment within your scope of responsibilities, operating with minimal supervision
Participate in formal change control processes, ensuring changes are designed, tested, communicated, and implemented consistently
Provider end user support and training, partnering with operational teams to ensure smooth adoption of workflow changes
Collaborate with internal (MiChart/HITS) and Epic representatives to resolve integrated issues and coordinate cross-team build
Manage the full life cycle of requested changes, including design, build, test, training, communication and documentation in ServiceNow and Epic UserWeb (e.g. Nova Notes, Sherlock)
Serve as a knowledge resource for other Application Coordinators (ACs) in the areas where you are the subject matter expert
Participate in a team on-call rotation to provide after-hours support
Obtain and maintain Epic certification or proficiency, completing required exams, training, and ongoing learning activities
Qualification
Required
Bachelor's degree or equivalent combination of education and experience
5+ years of IT related experience
Bachelor's degree or equivalent combination of education and experience
2-3 years of IT related experience
Strong communication, problem-solving, and interpersonal skills
Knowledge of the organization's policies and procedures, and business operations impacted by these applications
Ability to exercise independent judgment within your scope of responsibilities, operating with minimal supervision
Participation in formal change control processes, ensuring changes are designed, tested, communicated, and implemented consistently
Provider end user support and training, partnering with operational teams to ensure smooth adoption of workflow changes
Collaboration with internal (MiChart/HITS) and Epic representatives to resolve integrated issues and coordinate cross-team build
Management of the full life cycle of requested changes, including design, build, test, training, communication and documentation in ServiceNow and Epic UserWeb
Participation in a team on-call rotation to provide after-hours support
Obtain and maintain Epic certification or proficiency, completing required exams, training, and ongoing learning activities
Preferred
Epic Identity and/or Care Everywhere certification or proficiency
Previous experience working in an Academic Medical Center
Knowledge of Identity and/or Care Everywhere workflows
Experience implementing Epic functionality
Benefits
Comprehensive training and career development opportunities
Generous retirement savings plans
Ample paid time off
A wealth of family care support
Company
University of Michigan
The mission of the University of Michigan is to serve the people of Michigan and the world through preeminence in creating, communicating, preserving, and applying knowledge, art, and academic values, and in developing leaders and citizens who will challenge the present and enrich the future.
10001+ employees
H1B Sponsorship
University of Michigan has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (662)
2024 (594)
2023 (787)
2022 (473)
2021 (411)
2020 (324)
Funding
Current Stage
Late StageTotal Funding
$359.75MKey Investors
Michigan Economic Development CorporationNational Institutes of HealthBreakthrough T1D
2025-07-17Grant· $1M
2025-06-07Grant· $1.17M
2025-04-23Grant
Leadership Team
Greg McGuire
Managing Director, Mcity
Robert Goodspeed
Chair, Urban and Regional Planning Program
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